Customer Experience Lead
1 week ago
Requisition ID: 162443 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Customer Experience Lead - West Island, Full time **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture. **Is this role right for you? In this role you will**: - Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates - Build strong customer relationships and deliver excellent customer service - Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc. - Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience - Act as a change management lead by assisting with the implementation of new policies and procedures **Do you have the skills that will enable you to succeed in the role of Customer Experience Lead **? We’d love to work with you if you have**: - Excellent leadership skills, able to coach and develop your team - Strong customer service skills - Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset - Excellent communication skills - Availability to work a flexible schedule (full-time, 37.5 hours per week in the West Island) - Previous banking experience is a strong asset - Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options **What’s in it for you?** - The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. - A rewarding career path with diverse opportunities for professional development - An organization committed to making a difference in our communities - for you and our customers. - You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development. - A competitive compensation and benefits package. Location(s): Canada : Quebec : Pointe-claire || Canada : Quebec : Cote-saint-luc || Canada : Quebec : Dollard-des-ormeaux || Canada : Quebec : Kirkland || Canada : Quebec : Pincourt Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
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Customer Experience Lead
2 days ago
Pointe-Claire, Canada Saint Gobain Full time**The Role** WHAT’S THE JOB?** We are presently looking for a Customer Experience Lead at our branches located in the Quebec/Ottawa area. **Schedule**: Monday to Friday **Status**:Full Time, permanent, On-site **Here’s what you’ll be responsible for in this role** **Responsibilities** - Developing and implementing strategies to improve customer...
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Pointe-Claire, Canada Scotiabank Full timeRequisition ID: 166838 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Customer Experience Lead **What you’ll be doing** Our Customer Experience Lead are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to...
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Pointe-Claire, Canada Scotiabank Full timeRequisition ID: 162348 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Customer Experience Lead **What you’ll be doing** Our Customer Experience Lead are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to...
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Store Lead
2 weeks ago
Pointe-Claire, Canada Les Marches TAU Full timeA leading organic food retailer in Pointe-Claire, QC is seeking an Assistant Store Manager to support store operations and ensure excellent customer service. The ideal candidate will have experience in retail management, strong leadership skills, and the ability to thrive in a fast-paced environment. Proficiency in English is essential, and French language...
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Store Lead
2 weeks ago
Pointe-Claire, Canada Les Marches TAU Full timeA leading organic food retailer in Pointe-Claire, QC is seeking an Assistant Store Manager to support store operations and ensure excellent customer service. The ideal candidate will have experience in retail management, strong leadership skills, and the ability to thrive in a fast-paced environment. Proficiency in English is essential, and French language...
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Customer Experience Manager
3 weeks ago
Pointe-Claire, Canada Melanie Lyne Full timeJob DescriptionWe are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine! Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look and feel their best.How...
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Customer Experience Manager
3 weeks ago
Pointe-Claire, Canada Melanie Lyne Full timeJob Description We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine! Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look and feel their...
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Store Team Lead: Elevate Sales
3 weeks ago
Pointe-Claire, Canada RW&CO Full timeA leading fashion retailer in Pointe-Claire is seeking an experienced Assistant Store Manager. The ideal candidate will have a strong focus on team leadership and customer experience, ensuring the store meets sales and profit goals. Responsibilities include recruiting, training, and implementing merchandise strategies. Salary range is between $44,700 and...
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Store Team Lead: Elevate Sales
3 weeks ago
Pointe-Claire, Canada RW&CO Full timeA leading fashion retailer in Pointe-Claire is seeking an experienced Assistant Store Manager. The ideal candidate will have a strong focus on team leadership and customer experience, ensuring the store meets sales and profit goals. Responsibilities include recruiting, training, and implementing merchandise strategies. Salary range is between $44,700 and...
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Customer Experience Representative
6 days ago
Pointe-Claire, Canada Walter Surface Technologies Full time**Reports to**: Customer Experience Supervisor For over 70 years, Walter Surface Technologies has been a global leader in surface treatment technologies delivering high performance abrasives, tooling, power tools, and chemical solutions and welding process solutions specifically designed for the metal working industry. Our core philosophy is centered on...
