Patient Relations Specialist

**Company Bio**

IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as one of Canada's leading community academic hospitals, we are building on our academic foundation through enhanced education, research and innovation. North York General Hospital is part of North York Toronto Health Partners, a collaborative partnership with patients, primary care, and community partners, a first
- generation Ontario Health Team, driving the development of a locally integrated health system to serve the community. As part of our dynamic team, you too can stand out and be amazing At North York General, our team is making a world of difference.

**Position Summary**

**Patient Relations Specialist**
As a Patient Relations Specialist (PRS), you will provide support to programs, departments and services to ensure that the patient and family experience is aligned with the Hospital’s Mission of Putting Patients First in Everything We Do. As a PRS, you will have accountability for visibly role modeling the values and attributes of staff working in a hospital focused on an outstanding patient and family experience, with a lens on quality, safety, risk mitigation and, thereby building internal capacity with staff, physicians and volunteers to improve the patient and family experience. The PRS position requires flexibility and priority of time management in a fast paced and changing environment. The PRS provides timely response and supports the patient, family, staff and physicians in the compliments and complaints process. You will act as the patient relations liaison working in partnership with the Program Managers, Directors and Chiefs to assist patients and families with concerns, as indicated in the Excellent Care for All Act (ECFAA). The successful applicant will be able to function independently and maintain confidentiality in this challenging position. This position supports the Hospital’s academic mandate by advancing care through teaching and learning and/or transforming care through research and innovation. This position contributes to the shared responsibility of ensuring health and safety policies are followed to provide for a healthy environment for staff, physicians, volunteers, learners, patients and families.

**On a practical level, you will**
- Partners with the health care teams and leadership by providing support, guidance and direction to build capacity and leadership for concerns to be managed at the local level
- Supports the patient, family, staff, physicians and volunteers in the compliment and concern process
- Collaborates, consults and partners with the Patient Safety and Risk Management Specialists and Quality Improvement Specialists as required
- Provides support for hospital initiatives focused on the patient and family experience quality, safety, and risk

**Qualifications**
- Regulated Health Professional with a minimum of 5 years clinical experience preferred
- Member of a Regulated College in Ontario
- Undergraduate degree preferred
- Experience in a Patient and Family Relations Role preferred
- Bilingualism in French/English an asset

**What We Offer**

**Working at NYGH** means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals.**This is a Full Time Temporary Position with 8 hour shifts, day shifts in the Patient Experience and Quality Team**We offer a highly competitive total compensation package that includes benefits, pension, and vacation. If you were searching for more reasons to consider joining the wonderful team at NYGH, check out some features of our Total Rewards package by visiting nygh.on.ca
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**How to Apply**

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**Closing Statement**

At North York General, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. North York General is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.