Analyst, Operational Excellence

Job Summary:
The Analyst, Operational Excellence supports the Director, Operational Excellence in driving continuous improvement and operational reliability across all departments. This role focuses on analyzing performance data, identifying improvement opportunities, and supporting the implementation of corrective actions to enhance operational safety, efficiency, and effectiveness. They will work diligently to achieve a safe and accident-free operation first and foremost, ensuring that safety corrective actions are implemented in a timely manner, with a focus on solving the root causes of safety hazards and incidents.

Duties & Responsibilities:
**Data Analysis and Reporting**:

- Collect, analyze, and interpret operational performance data to identify trends, patterns and areas for improvement.
- Develop and maintain detailed operational metrics dashboards and reports to monitor performance across teams.
- Prepare and present findings and recommendations to the Director and other stakeholders.

**Continuous Improvement**:

- Support the development and enhancement of corrective action plans aimed at improving on-time performance, reliability and safety.
- Collaborate with cross-functional teams to implement process and policy improvements.
- Participate in after-action reviews for major irregular operations events to identify root causes and recommend future reliability initiatives.

**Operational Coordination**:

- Work closely with various operational departments (Flight Operations, SOCC, Technical Operations, Airport Operations) to ensure alignment and support for safety, reliability, and service objectives.
- Organize and participate in cross-functional working groups focused on operational performance improvement.

**Safety and Compliance**:

- Assist in investigating safety hazards and incidents, identifying root cause and implementing corrective actions.
- Ensure timely implementation of safety corrective actions and monitor effectiveness.

**Special Projects and Business Cases**:

- Conduct thorough business analysis to support special projects and operational growth initiatives.
- Develop business cases to justify investments in process improvements and operational enhancements.

**Team Collaboration and Support**:

- Engage regularly with leaders and team members to foster a culture of continuous improvement and operational excellence.
- Support the Director with proper analysis and recommendations.

Behavioural Competencies:
**Concern for Safety**: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.**Teamwork**: Working collaboratively with others to achieve organizational goals.**Passenger/Customer Service**: Providing service excellence to internal and/or external customers (passengers).**Initiative**: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.**Results Focus**: Focusing efforts on achieving high quality results consistent with the organization’s standards.**Fostering Communication**: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications:

- College diploma in business or related field OR Bachelor’s degree in business administration, Operations Management, Engineering, or related field.
- Previous experience as an analyst or support role in an operational or continuous improvement environment is preferred.
- Strong analytical skills with the ability to collect, analyze, and interpret data to drive decision making.
- Proficiency in data analysis and formulas (e.g., Excel, Tableau)
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Detail-oriented with strong organizational and time management skills.
- Knowledge of process improvement methodologies such as Lean Six Sigma.
- Ability to work independently with mínimal supervision, as well as part of a team in a fast-paced environment.

Company Description: