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Quality Assurance Reviewer

2 weeks ago

Edmonton, Canada Alberta Motor Transport Association Full time

**OBJECTIVE**

The Quality Assurance (QA) Reviewer embodies AMTA’s commitments towards programs of excellence, evaluating conformity to performance standards, while coaching auditors to ensure continuous improvement. This role demands meticulous attention to detail, an advanced understanding of standards, and the ability to communicate expectations clearly.

**OUR VALUES**

**C**haracter of our People*

Relentless professional integrity with a commitment to service, collaboration, fairness, and respect that celebrates diversity and drives excellence in everything we do. 

**A**dvancing Innovation *

Exploring opportunities for continuous improvement to provide solutions that support and encourage positive advancement of AMTA and industry.

**M**ember Focused *

Hearing and responding to our members; respecting the importance of their experience and continuously striving to create value that exceeds expectations throughout our planning and delivery.

**P**assion for the Industry and Safety *

Bringing our energy and expertise to everything we do in support of an essential industry that makes the world a better place.

**COMPETENCIES REQUIRED**

**Analytical Thinking**:The ability to tackle a problem by using a logical, systematic, sequential approach.
- Makes a systematic comparison of two or more alternatives
- Notices discrepancies and inconsistencies in available information
- Identifies a set of features, parameters, or considerations to take into account, in analyzing a situation or making a decision
- Approaches a complex task or problem by breaking it down into its component parts and considering each part in detail
- Weighs the costs, benefits, risks, and chances for success, in making a decision
- Identifies many possible causes for a problem
- Carefully weighs the priority of things to be done

**Attention to Detail and Organization**
- Prioritizes tasks in a fast paced, professional environment through frequent interruptions and changing deadlines
- Utilizes activity tracking processes (worksheets, databases, etc.) to document actions taken and support a demonstration of due diligence
- Effectively coordinates efforts with others to take necessary action in a timely manner

**Communication**:

- Possesses superior written and verbal communication skills
- Effectively communicates with peers and staff as well as outside stakeholders
- Develops and delivers multi-purpose communications that convey a clear understanding of the unique needs of different audiences
- Listens and interprets verbal and non-verbal inputs in order to ensure thoughts and ideas are understood
- Determines what information is to be communicated, when and to whom
- Organizes a response based on an awareness of content and intended audience
- Shares information, seeks feedback from others, and provides appropriate follow-up to ensure understanding of both the message and its intent
- Expresses ideas respectfully and shares information in a clear and concise manner using the appropriate mode of communication

**Customer Orientation**:The ability to demonstrate concern for satisfying one’s external and/or internal customers.
- Quickly and effectively solves customer problems
- Talks to customers (internal or external) to find out what they want and how satisfied they are with what they are getting
- Lets customers know he/she is willing to work with them to meet their needs
- Finds ways to measure and track customer satisfaction
- Presents a cheerful, positive manner with customers

**Integrity and Accountability**
- Pursues goals, objectives and commitments in an ethical manner
- Meets job expectations, takes personal responsibility for outcomes and makes decisions based on sound judgment
- Identifies implications and works to minimize any negative effects by developing contingencies or alternatives when commitments cannot be met and involves and/or alerts those affected
- Uses resources (intellectual, material, time, technological) in an efficient and cost-effective manner

**Problem Solving**
- Identifies issues and underlying components of the situation
- Considers alternative solutions by weighing the potential risks and impact against the desired outcome
- Recommends or implements, as necessary, the best solution(s) for resolving the problem

**Professionalism**
- Demonstrates courteous and professional behaviors
- Very strong interpersonal, self-management and organizational skills and the ability to build relationships with stakeholders

**Safety Minded**
- Contribute to a positive, healthy, and safe work environment in accordance with all appropriate legislation and regulations
- Promote safety in all interactions
- Considers safety in all decisions and communications

**Team Player**:the ability and desire to work cooperatively with others on a team
- Fosters effective teamwork between AMTA’s teams
- Listens and responds constructively to other team members’ ideas
- Offers support for others’ ideas and propos