Is Fixed Telephony Specialist

6 days ago

Burlington, Canada ABB Full time

**IS Fixed Telephony Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
**Your responsibilities**:

- Proactively supports the installation, management, maintenance, and optimization of all components of Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC), Cisco voice gateways both SIP and MGCP.
- Identifies and resolves issues related to T1 PRI, and SIP trunking. Experience with telephony disaster recovery plans, SRST, backup, system redundancy.
- Identifies and reports any inefficiencies or improvement opportunities and implement changes to telephony systems as required. Familiar with change management process.
- Supports and configures analog devices, paging, intercom and fax services.
- Experience with Real Time Monitors (RTMT) to diagnose and troubleshoot Voice issues.
- Experience with core voice services: route patterns, CTI, translation patters, hunt groups, Route groups, mobility, jabber services.
- Hand-on experience with the Cisco CUCM/CUC Command Line Interface CLI
- Identifies and diagnoses problems and factors affecting voice services, engaging TAC when needed. Investigates and coordinates the resolution of potential and actual service problems.
- Performs preventative maintenance services on the telephony infrastructure including voice gateways.
- Prepares and maintains operational documentation for the telephony services and advises on the correct and effective use of the services.
- Experience with Teams Admin Center voice configuration and managing user migration to Microsoft Teams Calling.
- Having experience with Cisco UCCX contact center would be a bonus.

**Your background**:

- Bachelor degree or technical degree in computer science or related field.
- +3 years of experience with Cisco telephony operation and management
- Strong verbal and written communication skills.
- Experience in managing enterprise deployments across different countries.
- Work effectively both as a contributing team member and independently.

**Benefits**:

- Retirement plan
- Accident insurance
- Healthcare plan
- Wellbeing program

**More about us**:

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