Desktop Support Technician

3 days ago

Montréal QC, Canada Ovation Workplace Services Full time

(a) A+ Certification or equivalent experience

(b) Good working knowledge of Active Directory

(c) 2+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level.

(d) Excellent customer service and communication skills including providing VIP support

(e) Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365

(g) Support of End User for video conferencing units.

(h) Support of mobile devices
- Experience in managing and building POS devices.
- Desktop/Laptop Build and Laptop build and troubleshooting experience.
- Meeting room device hands and feet support in office

Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.

Duties shall include, but not be limited to:

- Diagnosing and troubleshooting desktop system, printer and operating problems
- Consulting and instructing users on hardware and software questions/issues
- Collaborate with other IT Services Data Center and Network Infrastructure teams
- Install, maintain and upgrade equipment and its associated infrastructure
- Runs diagnostic tests to isolate system problems as well as proactive activities
- Operating Systems Windows, OS-X
- MS Office (Windows and Mac) software
- Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
- Hands on experience removing viruses and spyware using various tools (Windows)
- Identifies, researches, and resolves technical problems including forming an RCA
- Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window
- Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, iPhones and iPads, MAC Books, Laptops
- Excellent written and verbal communication and customer service skills with proven ability to work in fast paced environments
- Commercial experience in an IT support technician role that includes 2 years of technical support experience in a hybrid Windows and MAC environment
- Experience in working with a helpdesk operation, to include Windows and Mac clients
- Self-starter that is able to collaborate actively with others in a cross-functional team
- Proven attention to detail and high standards for quality
- Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary
- Skilled in documenting written troubleshooting steps and instructions
- Business professional attire

Pay: $20.00-$38.00 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift

**Experience**:

- Desktop support: 4 years (required)
- Active Directory: 3 years (required)

**Language**:

- French (required)

  • Desktop Support Technician

    3 days ago

    Montréal, QC, Canada Ovation Workplace Services Full time

    **Desktop Support Technician**: **Job Summary**: Desktop Technician will provide day to day local a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all...

  • Microsoft Desktop Support Technician

    6 days ago

    Montréal, QC, Canada Excis Compliance Full time

    WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT CANADA! Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. From solving complex IT challenges to celebrating wins together, we put our people...

  • Microsoft Desktop Support Technician

    2 weeks ago

    Montréal, QC, Canada Excis Compliance Full time

    WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT CANADA! Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. From solving complex IT challenges to celebrating wins together, we put our people...

  • Desktop Support Technician

    3 days ago

    Montréal, QC, Canada Ovation work place services Full time

    (a) A+ Certification or equivalent experience (b) Good working knowledge of Active Directory (c) 2+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level. (d) Excellent customer service and communication skills including providing VIP support (e) Experience supporting large...

  • Desktop Support Technician

    7 days ago

    Montréal, Canada Ovation Workplace Services Full time

    Desktop Technician will provide day to day local Pay: $22.00-$33.00 per hour Schedule: - 8 hour shift Ability to commute/relocate: - Montréal, QC H1J3C7: reliably commute or plan to relocate before starting work (required) Application question(s): - Have you taken covid Vaccination? **Education**: - Bachelor's Degree (required) **Experience**: -...

  • Desktop Support Technician

    7 days ago

    Montréal, Canada Ovation Workspace Services Full time

    Desktop Technician will provide day to day local **Salary**: $20.00-$33.00 per hour Schedule: - 8 hour shift Ability to commute/relocate: - Montréal, QC H1J3C7: reliably commute or plan to relocate before starting work (required) Application question(s): - Have you taken covid vaccination? **Education**: - Bachelor's Degree...

  • Desktop Support Technician

    2 weeks ago

    Montréal, QC, Canada ESP Global Services Full time

    **Future Opportunities** We are currently sourcing interested individuals for potential future positions. You must have the right to work in Canada. If you'd like to be considered for upcoming opportunities, please express your interest, and we'll keep you informed. We are an equal opportunity employer. **About the Job**: As a Desktop Support Technician...

  • Desktop Support Engineer

    6 days ago

    Montréal, QC, Canada Excis Compliance Full time

    WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT CANADA! Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll...

  • Desktop Support Engineer

    2 weeks ago

    Montréal, QC, Canada Excis Compliance Full time

    WE'RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT CANADA! Excis is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look...

  • Desktop Support Engineer

    1 week ago

    Montréal, QC, Canada Excis Compliance Full time

    WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT CANADA! Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll...