Representative Client Service, Small Business Solutions

**ADP is hiring a Client Services Representative, Small business solutions**
- _Do you love people and thrive in a fast-paced, collaborative environment?_
- _Do you instinctively go the extra mile? We're looking for someone who doesn't just do client service, but lives it _
- _Are you looking for a culture where you can bring your passions, put your unique skills to use, and learn as much as possible?_

Well, this may be the role for you. Ready to make your mark?

First things first: At ADP, we believe people make great companies, not the other way around. Our people make all the difference in cultivating a down-to-earth culture where ideas are welcomed, and innovation is encouraged. The result? We're changing the world of work with our HR solutions that help companies of all sizes focus less on work and more on success.

As a **Client Services Representative**within **Small Business solutions**, you'll leverage our top-ranked training programs and world-class service guidelines to solve clients' challenges and fuel their business success. You will work with clients who have 1 to 49 employees. You carry the weight of ADP’s service reputation and client satisfaction in your hands.

The nature of what you do every day will not change - your #1 goal is to go above and beyond in every client interaction, exceeding expectations and consistently improving their experience. However, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you receive, which will keep things interesting. But don't worry, our top-ranked training will help to set you up for success

To thrive in this role, you should have experience with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

**What you’ll do**:_Responsibilities_

**What you can expect on a typical day**:
Be the client’s **Go-To Person** and **Trusted Advisor**
- Serve as a **Client Services Representative** in supporting clients with the payroll module of ADP's HCM software solution, ADP WorkforceNow On the GO and/or Teampay
- Use broad expertise to deliver exceptional support to ADP's clients
- Work to resolve issues and to identify and provide solutions through root cause analysis via the use of effective communication and analytical skills

Be a** Networker** and **Relationship Builder**
- Build relationships with clients and leverage your deep understanding of ADP's products and services to provide solutions to issues and questions. Help build a client's understanding of our product's value, exceeding clients' expectations in all your interactions
- Provide recommendations to ADP leadership around potential best practices, product and support processes enhancements, based on client input or experience
- Continually upgrade knowledge and skill base through a wide variety of available resources to ensure familiarity on appropriate statutory laws, or legislative rulings that impact clients

**TO SUCCEED IN THIS ROLE**:_Requirements _
- Minimum of 1 year in a customer service environment.
- Bachelor's Degree or its equivalent in post-secondary education and experience (Preferably in business and/or human resources management)
- A strong focus on client satisfaction in a relevant industry or as a payroll/HR practitioner with systems experience.
- Fluency in French and English

**Bonus points for these**:_Preferred Qualifications_
- Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Time and Labour, etc.)
- Basic understanding of payroll processing workflow from input to delivery of the payroll. Payroll Compliance Practitioner certification an asset.
- Active listening skills and high impact oral and written communications skills to effectively receive, interpret and disseminate information in a manner that is clear and concise.
- Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP.
- Demonstrated organizational skills, ability to multi-task, set priorities, and follow up in a timely manner.
- The ability to collaborate and work in a team environment as well as work independently while demonstrating resourcefulness in the use of available tools and support resources.

**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN**:

- **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- **Belong**by joining one of nine Business Resource Groups where you can connect globally with networks and allies who sh