Service Advisor

2 weeks ago

Richmond Hill, Canada Plaza Kia Full time

Plaza Kia is a proud member of the Plaza Auto Group, one of the fastest-growing dealer groups in Ontario. Located in the south end of Richmond Hill just a short commute from the city. We are proud of our reputation and strive to excel in employee relations while providing our customers with an unparalleled experience Our culture encourages education, experience, and career development that supports growth and advancement. Start your rewarding career with us today and become part of our amazing team for years to come

We are currently looking to fill the role of **Service Advisor**

**_ Compensation, benefits, and amazing perks:_**
- Competitive compensation package and rewarding bonus structure
- Extensive medical and dental benefits
- Ongoing training and career development to support advancement

**_ Responsibilities:_**
- Provide exceptional customer service with above-par communication
- Complete and review service orders with the customer and shop
- Accurately estimate the cost and time frame for completion of the service order
- Schedule service appointment
- Produce flawless paperwork

**_ Requirements:_**
- Automotive service industry knowledge and experience
- An understanding and knowledge of the mechanical components of automobiles
- Maintain professional and technical expertise through on-the-job training

Demonstrate professional behavior and ability to work team in a fast-paced environment
- Must have exceptional communication and interpersonal skills (including computer literacy)
- Demonstrated willingness to learn and succeed
- Book out parts on repair orders and stocking parts
- Impeccable attention to detail
- Ability to work in a fast-paced environment and adapt to rapidly changing demands
- Capable of working under pressure with the ability to multitask and meet tight deadlines
- Excellent verbal and written communication skills
- Aptitude for problem-solving and resolution
- Strong computer skills
- Empathy and patience
- Knowledge of PBS is an asset

**Job Types**: Permanent, Full-time

**Salary**: $45,000.00-$80,000.00 per year (based on a combination of base salary and forecasted maximum bonus)

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Experience**:

- Service Advisor: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: In person

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