Customer Care Technician

5 days ago

Langley, Canada Marcon Construction Full time

**About Marcon**

Many people will spend their lives in a Marcon home, so we have to build it right, every time. Founded in 1985, Marcon is an established real estate company specializing in acquiring, developing, building and managing properties across Metro Vancouver. A focus on quality and craft is what the business was built on, giving us a trusted name in the construction community. These principles have remained a focus as we’ve expanded into the real estate development and operations space, managing our own projects from conception through to execution, completion, and more recently ongoing management.

We have a commitment to providing elevated experiences at every touch point between our people, our buildings, and our communities. None of this is possible without a hardworking team, working together, to make it all happen. That’s why we’re looking for people who are eager to join an intelligent and motivated team to create something bigger than themselves and build communities that will impact a neighbourhood in infinite ways.

**About the Role**
- Schedule and attend service appointments assigned by the CC Management Team
- Maintain, update and close service files in a timely manner using Marcon’s online Customer Care Program
- Perform related service work as required
- Correspond and follow up with trades on service files as required
- Complete and sign a Marcon Purchase Order for any purchases or trade work required (upon pre-approval by CC Management Team)
- Maintain a daily log of time spent on activities for accurate data collection and billing
- Complete detailed inspection reports for identified building common area issues
- Ensure proper care and maintenance of Marcon equipment and tools
- Regular communication with the Customer Care Team to ensure prompt response to service files

**About You**
- Considerable knowledge of residential wood frame and concrete construction
- Skilled in the standard practices, methods, materials, and tools for carpentry, millwork, drywall, and painting
- Knowledge of the occupational hazards and safety precautions of the trade
- Excellent time management and problem-solving skills
- Professional and courteous engagement with customers and trades
- Ability to lead, takes initiative
- Team player, flexible and positive attitude
- Quality workmanship and detail oriented
- May be required to work O/T or weekends from time to time

**What We Offer**

If you are an enthusiastic and hard-working individual who is interested in being a part of our team, then we want to hear from you

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