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Assistant Store Manager

3 weeks ago

Brantford, Canada Party City Full time

Join the Party We are looking for individuals who can assist our customers to plan the perfect party

Party City offers customers all they need to plan their event with a mix of party supplies such as balloons, decorations, favours for birthdays, holiday parties, and special occasions, as well as halloween costumes and décor.

Party City offers competitive compensation packages including; benefits, potential for profit sharing, training, and career opportunities from within and in other Party City locations across the country or in other Canadian Tire stores.

**Summary**

The Assistant Store Manager is responsible for helping the Store Manager with operational excellence, customer experience, hiring, talent development, employee management and engagement. This role is critical in executing our company purpose, making it easy to create unforgettable memories for our customers and associates.

**Main Responsibilities and Tasks**

**Customer Service**
- Encourages and maintains a culture that values an excellent customer experience through effective training, supervision, coaching and performance management.
- Constantly reinforces the need to prioritize customers and sets up realistic expectations on task delivery through retail metrics.
- Provides a strong floor presence and interfaces regularly with customers to assess customer experience.
- Leads by example in consistently delivering a customer friendly in-store and curbside shopping experience.
- Uses creativity to design balloon décor and bouquets for every holiday and occasion.
- Responds to formal complaints in order to maintain customer loyalty at the highest possible level.
- Maintains community relations in order to build and enhance the image of Party City.
- Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
- Implements and follows store policies and procedures that deliver a high-quality customer experience.

**Operations**
- Assists the Store Manager in all aspects of merchandising and inventory replenishment, including store planning, scheduling and task prioritization.
- Recruits, trains, coaches, develops, motivates, recognizes the team accountable to meet established objectives and targets for sales and profitability.
- Monitors and improves the productivity of the team through strong communication, motivation, team building and effective scheduling.
- Plans, organizes, delegates and follows up on work and projects on the retail floor in order to measure and achieve team goals.
- Constantly reviews processes and procedures to ensure excellent retail execution, customer experience, sales and profitability.
- Demonstrates knowledge and proficiency using helium to prepare balloon bouquets.
- Participates in training and ensures team members training is completed on time, as required (including Canadian Tire University training).
- Communicates and ensures compliance with company and store policies, as well as health and safety programs and regulations.
- Maintains the utmost in professional appearance, communications and standards.
- Organizes and conducts regular team meetings.
- Cleaning, setting plan-o-grams and endcap maintenance.
- Builds and maintains rapport with internal and external customers or vendors as required.
- Demonstrates knowledge and proficiency using helium to prepare balloon bouquets.
- Performs other duties, as required.

**Requirements**:

- Minimum of 3 years retail Assistant Manager experience or similar industry.
- Excellent knowledge and understanding of retail operations and principles.
- Proven track record in retail sales, retail execution and operations in an assistant manager role is required.
- Ability to understand and operate POS and inventory computer systems is considered an asset.
- Strong orientation towards customer service excellence.
- Belief in the Party City Values of honesty, integrity and respect.
- Entrepreneurial and results-oriented individual who possess solid organizational skills.
- Ability to build and maintain relationships, with customers, colleagues and the team in order to inspire their confidence and trust.
- Ability to lead and manage a team to achieve common goals in a fast-paced environment.
- Ability to be detail oriented and accurate when picking customer orders and receiving products.
- Strong team-oriented approach.
- Strong communication skills.
- Ability to motivate and coach others as well as provide feedback.
- Ability to plan, organize, delegate and follow up on team’s activities and projects.
- Proactive problem-solving skills and ability to make ambiguous decisions.
- Ability to multitask, adapt and cope with challenging situations.
- Possess conflict resolution skills.

**More about the position**

**Potential Career Opportunities**

**Next levels**: Store Manager

**Physical Demands and Working Conditions**

**In compliance with the store’s Health and Safety Policies and Procedures**:

- Standing/