Store Manager

2 weeks ago

Brantford, Canada Surplus Furniture & Mattress Full time

Reporting to the District Manager, the Store Manager is the driving force responsible for all store operations including, but not limited to: sales growth, training and development of Sales Associates and MIT’s, inventory control, merchandising, ensuring high levels of customer service and representing the company in a positive and professional manner.

**Training and Development**:
Co-ordination of daily internal training and development activities for Sales Associates
Evaluate, develop and promote high performing Associates to the next level
Monitor training and development of all Associates
Provides direction, coaching, and performance feedback to all Store Associates. Maintains a positive work ethic and working relationship with all store Associates.
Regular employee evaluations

**Operational Management**:
Responsible for opening and closing the store
Conduct recruitment activities to meet the staffing needs of the store
Manage the scheduling requirements of the store
Ensure safety precautions in the workplace are followed by staff
Maintains and enhances the HR processes in support of the store business objectives.
Facility management, safety, and security of all customers and employees on store premises, loss prevention, and banking
Acts as a primary key holder of the store and may be called to the store before, during, or after business hours in the event of an emergency
Follow administrative guidelines
Ensures execution of all applicable operational, merchandising, and marketing programs within the store

**Inventory Control**:
Product management, including receiving, price changes, and handling damaged product in accordance with processes
Manage inventory and coordinate proper scheduling of inbound and outbound merchandise

**Merchandising**:
Arrange furniture prior to store opening to ensure merchandise is presented in a manner that is visually appealing while ensuring showcase items are in-stock

**Sales Growth**:
Responsible for meeting monthly, quarterly, or annual sales goals, depending on the Company's cycle
Manage profit and loss, sales budgets, and goals
Identifies opportunities to achieve or exceed revenue and other business targets.
Setting individual sales goals (quotas), holding contests for employees, and/or offering sales promotion
Build rapport by executing sales program with customers in order to determine their purchasing needs
As the need arises, inform customers of product specifications, styles, warranties, discounts, promotions, payment plans, and return policy in order to facilitate their decision-making process
Process payments by accepting cash and/or credit cards, accurately returning change, and following all procedures to complete the transactions.
Assist Sales Associates with completing sales to avoid customer bottlenecks and excessive wait times

**Customer Service**:
Address and action all customer complaints and feedback
Resolve dissatisfaction by listening to customer concerns, diffusing the situation
Present customers with products that meet their needs in order to facilitate a sale
Greet customers in a professional and friendly manner in order to create a welcoming environment
Represent the product correctly by having a firm understanding of the product specifications.

**Other**:
Other duties as assigned

Projected Annual Compensation is $75,000 to $85,000

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