Customer Service Representative

2 weeks ago

Newmarket, Canada Dentec Safety Specialists Inc. Full time

Position:
The Customer Service Rep. supports the Company by matching our safety products with each customer’s needs. You will be providing quality customer service in an efficient, knowledgeable, and timely manner. Crucially, you will share the founder’s commitment to protecting people and appropriately represent our brand and values with all customer and stakeholder interactions.

**Responsibilities include**:

- processing sales orders
- invoicing customers
- responding promptly and efficiently to inquiries from current and prospective customers
- handling other sales related tasks assigned,
- EDI and customer product template uploads
- crystal reporting
- Assist and provide administrative support to the businesses as needed.
- Provide e-comm support for the maintenance and administration of on-line content and assets for authorized e-tail partners
- Responsible to know all product availability, use benefits and pricing structure
- Responsible for keeping customer records current and file all necessary documents utilizing the CRM database.
- Responsible for product knowledge to answer customer questions Greet customers and create rapport
- Responsible for handling customer inquiries, providing appropriate solutions and alternatives within the time limits and provide follow u to ensure the customer is satisfied.
- Support sales and marketing projects as needed

**Qualifications**:

- Successful completion of a post secondary diploma or equivalent experience.
- 2 years of successful customer service experience
- Experience working in a technical or industrial organization, providing customer service and inside sales support.
- Strong analytical skills Proficient working knowledge of CRM/ERP databases and software

**Skills**:

- Embraces a growth mindset with a desire to learn a wide range of skills, especially within customer service, marketing, sales and project management.
- Bilingual (English and French) would be an asset
- Natural Leader
- Detail oriented and multitasking skills
- Ability to work efficiently and effectively under pressure with simultaneous deadlines
- Strong time management and prioritization skills
- Ability to thrive in high pressure environment and meet tight deadlines
- Strong analytical & communication skills
- Highly organized and extremely detail-oriented
- Team player
- Quick Learner
- Self-motivated with proven track record to take initiative and move things forward
- Highly adaptable and able to work independently and in a team environment

About Us: Dentec Safety is a leading manufacturer and distributor of safety products in the North America since 2004. Dentec Safety is dedicated to providing the highest quality safety products and solutions delivering enhanced value and comfort. Our expertise from decades of experience in Industrial Safety and our innovative design technologies have solidified us as thought leaders in the field. Protection and comfort are at the core of everything we do at Dentec. As a leading manufacturer of Safety Solutions, it is our mission to help organizations do the right thing, keep their employees safe and exceed Industry Health & Safety Standard.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 2 years (required)

Work Location: In person

Expected start date: 2022-01-24

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