Customer Service
2 weeks ago
**Why work at TRAFFIX?**:
You need to work at TRAFFIX to enjoy our:
- Culture of Respect, Expertise, Collaboration and Entrepreneurship
- Get involved with our Book Club, join one of our Steering Committees, or sign up for one of our employee events such as Game Night, Cooking Classes, and more
- Work with a team that Supports and Respects each other at a company where Diversity & Inclusion is a Celebrated
- Choose your own work environment TRAFFIX offers fully remote or work-from-home opportunities.
- If you have ideas that you wish someone would listen to - tell us We love the Entrepreneurial spirit, and we strive for Continuous Improvement
- Get involved with your community through our partnership with Big Brothers Big Sisters
- Enjoy Self Improvement opportunities through our Learning Management System and TRAFFIX Academy; or take advantage of our Tuition Reimbursement Program (Coming Soon)
- And of course - get paid fairly for your Experience with included Benefits
**What is an Track and Trace Coordinator?**:
As a Customer Service Representative you will be the liaison between carriers and TRAFFIX Carrier Sales, Operations and/or Sales Team. You will proactively identify potential problems and work with your team to find solutions. You will maintain accurate records within TRAFFIX' TMS reflecting tracing updates and pertinent load details. This is a role with extensive upward mobility.
**What does a day in the life of an Customer Service Representative look like?**:
A day in the life of a TRAFFIX Customer Service Representative includes the following:
- Entering orders into TRAFFIX TMS
- Proactively identifying potential problems and resolving them before they escalate
- Tracking and tracing customer orders to provide them with proactive updates
**Who are you?**:
You are an expert multi-tasker, active listener, and excellent communicator with a friendly and confident personality. You love getting to know people and building lasting relationships. You display empathy when dealing with client challenges and use emotional intelligence to guide your interactions.
Customer service is the name of the game You are committed to finding ways to constantly delight your clients to ensure they view TRAFFIX as a valuable business partner.
Nothing gets past you. You pay close attention to detail and ask all the right questions to find the answers you are looking for.
When a problem comes your way - you face it head on. You look for creative ways to solve the problem and use the opportunity to learn so you can handle similar issues like a pro the next time.
You are a sales enthusiast While hunting for new business isn’t necessarily appealing to you, you are driven to grow the accounts you manage.
“That isn’t my job” is a phrase you never use. As a member of a team, you understand that sometimes you need to lend a hand in other areas for the good of the client.
**Does all this sound good?**:
**APPLY TODAY**: to start your new career and set up roots with a team you can depend on and have fun working with
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