F&b Multi-operations Manager

HMSHost at Calgary International Airport
HMSHost
2000 Airport Road Northeast
Calgary, AB T2E 6W5
Canada

F&B Multi-Operations Manager

F&B Multi-Operations Manager

Summary:
The F&B Multi Operations Manager is responsible for managing the operation of assigned QSR and/or Casual Dining units in support of the location Director of Operations. This position is charged with achieving targeted sales, profitability, customer service, and market share goals, while protecting the long-term success and integrity of our business. The F&B Multi Operations Manager is also responsible for managing his/her operations team, and performing other responsibilities as directed by their manager.

This is an exempt position and typically reports to the Director of Operations.

Essential Functions:

- Manages the day-to-day activities of associates and assigns responsibilities to ensure units are open and staffed appropriately, the store is clean, inventory levels are appropriate, and equipment is working properly
- Ensures an exceptional level of food, service, ambience and overall customer and associate satisfaction
- Ensures that all products are prepared and presented in accordance with brand or company standards
- Analyzes and manages financial results of the units to ensure maximum profits are balanced with customer and associate satisfaction
- Uses judgment and discretion to resolves complex questions and problems and refers more complex issues to the Director of Operations
- Monitors activities, duties and responsibilities of exempt-level associates on the management team to ensure they are performing exempt-level work on a daily basis
- Maintains an in-depth understanding of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations
- Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law
- Monitors and maintains all quality control records, to include ensuring compliance with quality assurance and loss prevention policies and procedures
- Manages the use and improvement of all systems, policies and procedures developed by HMSHost and its branded partners
- Identifies and executes hiring, termination, advancement, promotion or any other associate status change needs of the units
- Maintains effective communication and positive associate relations by ensuring all associate activities are performed in a timely and professional manner, to include hiring, training, performance reviews, progressive discipline, resolving associate relations issues, and managing incentive programs
- Provides the highest quality of customer service to the customers at all times, to include monitoring guest interactions to ensure proper training of all staff
- Supports and enhances working relationships with partners, landlords and the community
- Acts fairly and honestly in all dealings within HMSHost, with our suppliers, and with our customers; treats all associates fairly, with dignity and respect
- Monitors progress towards unit goals and assigns associates to meet those objectives
- Consistently provides direct reports and/or indirect reports with support, coaching and encouragement necessary to achieve business goals
- Utilizes associate’s strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals
- Develops and implements plans that will motivate and recognize direct reports and/or indirect reports for their performance.Minimum Qualifications, Knowledge, Skills, and Work Environment:

- Requires a High School diploma or general education development (GED) diploma; college degree in hospitality, restaurant management preferred; brand certification a plus
- Requires 5 or more years of experience in high volume and/or multi-unit Food and Beverage operations or other related management experience
- Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with individuals
- Possesses a proven background in maintaining strong cost control and quality standards
- Possesses knowledge and skills necessary to understand and use financial reports
- Demonstrates the ability to drive profitable growth while improving customer and associate satisfaction
- Demonstrates strong leadership, personnel management and interpersonal skills
- Demonstrates team management, delegation, issue resolution, coaching skills and ability to motivate others and act as a change agent
- Demonstrates organization and multi-project time/issue managementAdditional Information:
Equal Opportunity Employer (EOE)

Minority/Female/Disabled/Veteran (M/F/D/V)

Drug Free Workplace (DFW)