Manager of Programs

The Rekai Centres is currently looking for a Manager of Programs & Volunteer Services to oversee the Recreation and Volunteer Departments at the Rekai Centres at Sherbourne Place.

**Brief Position Overview**: The Manager of Programs and Volunteer Services is responsible for:

- Managing wholly or in part services which include: Recreation, Volunteers, Pastoral Care, Students, Community Relations, Palliative/End of Life Care, and Health and Safety
- Planning, organization, implementation and evaluation of innovative programs based on established standards, policies and procedures
- Maintaining ongoing communication with residents and their friends/families including time spent responding to their questions and concerns
- Recruitment/retention, orientation and ongoing training of departmental staff and volunteers including departmental counselling/coaching in areas of non-compliance
- Participation in QI programs
- Participation in various committees including the Volunteer and Pastoral Care Committee
- Assist Residents’ Council with active residents are unable to complete tasks

The Life Enrichment Department at The Rekai Centres implements recreation and leisure programs that target the social, emotional, cognitive, physical, and spiritual health domains. The Life Enrichment Department provides guidance and direction to recreation volunteers in order to support all domains of health to our residents. The Manager of Programs & Volunteer Services works in collaboration with a team of professionals and exhibits sound professional judgment and initiative while working within the established philosophy, objectives, guidelines, legislations, policies and procedures, and the Mission, Vision and Strategic Directions of The Rekai Centres.

**Main Responsibilities**
- Plans, coordinates, directs and monitors the effectiveness of all operational activities within the programs department.
- Recruitment and orientation of departmental staff and volunteers
- Establish and maintain relationships with various community partners
- Develop departmental goals and objectives
- Identifies educational needs of the department and makes provisions for education and continuing staff and volunteer development
- Assist in facilitating the activities of the Residents’ Council as required
- Develops and maintains departmental annual operating budget
- Manages the documentation systems and processes for quality and adherence of standards
- Participates in quality improvement, strategic planning and accreditation activities
- Participates in committees as required
- Ensures the department is operating in compliance with all relevant standards on an ongoing basis
- Labour management related to staff performance and absenteeism
- Monitors volunteer performance and absenteeism

**Qualifications**:
**Required Education/Experience**:

- A community college recreation diploma or university degree in recreation and leisure studies, therapeutic recreation, kinesiology or other related field from a community college or university and at least one (1) year experience in a health care setting.
- **Or **must have held a program manager position at a different LTCH without meeting the updated qualifications set out in the Regulation, on the condition that the person has had (3) years full-time experience in the position during the (5) years immediately before being hired at the different LTCH or the equivalent part-time experience in the position during the (7) years immediately before being hired at the different LTCH.
- Demonstrated leadership and organizational skills, creativity and high motivation are a must.
- Knowledge of community resources and program development is an asset.
- Knowledge of MOLTC legislation
- CPR and First Aid qualifications

**Skills and Abilities**
- Experience working with the elderly in a LTC setting; experience in a management role preferred
- Demonstrated knowledge and understanding of the delivery of recreation services
- Knowledge on volunteer recruitment and retention
- Knowledge on community liaising and building community/academic partners
- Ability to work independently
- Ability to work on a multidisciplinary team
- Excellent interpersonal and communication skills
- Excellent listening, oral and written communication skills
- Ability to receive constructive feedback and implement suggestions
- Ability to interact positively with residents, families, other health care providers and staff with a pleasant and cooperative attitude, demonstrating sensitivity, empathy and warmth
- Ability to demonstrate critical thinking and sound-decision-making skills in crises situations
- Commitment to promoting a culture of respect that supports safety, ethical practices, cultural awareness, inclusivity, and organizational health
- Physical and mental capabilities to perform the duties of the position including the ability to work with residents with various and sometimes challenging medical conditions; exposure to pets suc