Front Desk Administrator

9 hours ago

Burlington, Canada The Fitness Firm Full time

**Job Overview**

Customer Service and Front Desk
- Greet and welcome members and guests warmly and professionally
- Process new memberships, renewals, and cancellations
- Manage bookings / fill schedules for classes, personal training, nutrition and other services. Handle patient inquiries with confidentiality.
- Ensure front desk and reception areas are clean, organized, and welcoming ensuring all materials are stocked and readily available.
- Collaborate with team members to ensure efficient office operations.

Administrative Duties
- Maintain accurate records of : toured clients, expired clients and current membership records
- Follow up / contact with above clients to acquire and / or retain memberships
- Order and manage office and club supplies inventory
- Handle cash and card transactions, issue receipts, and balance the cash drawer
- Assist with scheduling, staff communications, and daily reporting
- Assist with month end POS spreadsheet and reconcile payments for first of the month payments
- Support club management with general administrative tasks

Club Support
- Monitor member check-ins and ensure club access policies are followed
- Assist in coordinating events, challenges, or wellness programs
- Support the team with opening and closing procedures as needed and if available

**Requirements**:

- Proven experience in a front desk or administrative role is preferred.
- Strong organizational skills with the ability to multitask effectively.
- Excellent phone etiquette and customer service skills.
- Proficiency in google drive and / or fitness club software
- Familiarity with medical office procedures is a plus but not required.
- Ability to work independently as well as part of a team.
- Strong attention to detail and commitment to maintaining confidentiality.

**Benefits**:

- Complimentary club membership
- Staff discounts on programs and services
- Opportunities for growth and training
- Dynamic and supportive team environment

**Job Type**: Part-time

Pay: $18.00 per hour

Expected hours: 25 per week

Additional pay:

- Commission pay

**Benefits**:

- Flexible schedule
- On-site gym
- On-site parking
- Store discount

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

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