Technical Writer Manager

At AccelByte, our mission is to empower game creators by providing them with the backend platform and tools required to make scalable, reliable AAA-quality games. The company was founded in 2016 by industry veterans who have engineered online systems for some of the largest game and distribution platforms in the world including Fortnite, Epic Store, Xbox Live, PlayStation Network, and EA Origin. We are backed by top investors including Softbank, Sony Interactive Entertainment, Galaxy Interactive, NetEase, and Krafton. Our latest Series B funding has firmly solidified our place as a top player in the gaming industry. AccelByte’s talent has decades of experience building and shipping some of the largest game and distribution platforms in the world.

We believe that the best companies empower employees to make decisions, obsess about the best user experience, and are not afraid to make and learn from their mistakes. Our culture is based on humility, openness to feedback, drive, and collaboration, which we feel results in the best-performing teams. As a company that values diversity, inclusion, and employee growth, our employees have opportunities to work with and learn from teams all over the world. We offer competitive salaries, a full range of health benefits, social activities, career growth opportunities, and an amazing team. Come join us

**Position Summary**:
**Essential Functions/Responsibilities**:
The Technical Writer Manager is accountable for the following functions and responsibilities:

- Manage a team of technical writers
- Oversee, review, organize and maintain large amounts of technical writing and documentation across the company
- Design user guide layouts, creating workflows and writing the associated user guides and manuals
- Design and generate content such as user guides, manuals, workflows, integration, installation, administrator guides, API docs, release notes
- Create SDK’s, installation guides and supplemental materials for internal and external customers
- Build a knowledge base to support escalations. This includes but not limited to creating instructional videos and tutorials
- Build and maintain administration and operational manuals
- Work with customer support, training, engineering, product management and other departments to capture and update content for product releases (admin guide, release notes, runbooks)
- Efficiently and accurately edit and revise technical documentation, improving not only its language but also its content
- Collaborate with the technical writing and documentation team to develop new initiatives and strategies for documentation
- Lead multiple documentation projects from different technical teams
- Own the company style guide and drive its development
- Support the rest of the team to improve overall efficiency and efficacy
- Own project/product/department budgets, coach technical writers, and create individual growth plans for their career development
- Perform other duties as assigned

**Qualifications/Experience Required**:

- 7+ years of experience in technical writing or a related work
- 3+ years mentoring/leadership experience
- Bachelor’s Degree in Communication, English, Computer Science, or related fields
- Experience in using web-based content creation tools
- Familiarity with content management systems for publishing documentation
- Familiar with Markdown, HTML CSS, JavaScript, and static sites
- Proficiency in written and verbal English
- Excellent time management skills
- Exceptional organizational skills and strong attention to detail
- Ability to quickly learn and understand new technologies
- Flexibility to adjust to work routines/schedules, as required, to meet the needs of the company and expectations of customers

**Qualifications/Experience Preferred**:

- Experience in the gaming industry is highly preferred
- Ability to read code in languages such as Go or C++
- Familiarity with writing documentation for coding (C++, C#, Java, Python, etc)
- Familiarity with writing documentation for developers
- Experience working in a multinational technology startup is a big plus