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Guest Service Agent

2 weeks ago

Greater Sudbury, Canada Fairfield by Marriott Full time

Duties:

- Perform front desk duties such as checking guests in and out, answering phone calls, and assisting with guest inquiries
- Prepare daily reports including occupancy, revenue, and other statistical data
- Handle cash transactions and maintain accurate records of all financial activities
- Monitor security cameras and report any suspicious activity or safety concerns
- Assist with guest services such as delivering requested items to guest rooms or providing information about hotel amenities
- Collaborate with other hotel staff to ensure a seamless guest experience

**Skills**:

- Strong customer service skills with the ability to handle guest inquiries and resolve issues in a professional manner
- Excellent phone etiquette and familiarity with phone systems
- Knowledge of hospitality industry practices and procedures
- Multilingual abilities are a plus, especially if fluent in languages commonly spoken by our guests
- Bilingual skills (English/French) are highly desirable
- Strong attention to detail and accuracy in handling financial transactions
- Ability to work independently and prioritize tasks effectively
- Previous experience in a hotel or customer service role is preferred

Please note that this is a night shift position.'''

**Job Types**: Full-time, Part-time

Pay: From $17.95 per hour

Expected hours: No more than 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Night shift
- Weekends as needed

**Experience**:

- Customer service: 1 year (required)

**Language**:

- French and English (required)

Work Location: In person