Internet Chat Supervisor

2 weeks ago

Edmonton, Canada The Brick Full time

Is this job for you?: Do you believe in putting the customer first? Are you a team player and do you have an incredible sense of leadership? Are you motivated by achievement goals? *** **WELCOME HOME** The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in our new launched Chat Team. **Responsibilities**: Reporting to the Chat Operations Manager, the **Chat Supervisor** will have the following responsibilities: - Maintain excellence in customer service, client communications and follow up processes - Recruit, hire and develop staff through coaching, goal setting and conducting performance appraisals - Ensure customer escalations receive proper support and solutions - Ensure 100% customer satisfaction - Product knowledge and sales support - KPI management - Lead by example, promoting teamwork within all departments - Understand, implement, and ensure compliance with all Brick Group policies & procedures - Remote employee management Qualifications: - High school diploma or equivalent; post-secondary education an asset - Two or more years of customer service or sales experience - Previous retail Supervisory or Senior Associate experience an asset - Proven track record in customer service, operations, or retail management - Excellent verbal and written communication skills - Highly developed problem-solving skills - Good time management skills and work ethic - The ability to promote an extreme level of excellence and pride in customer service and store detail - Flexibility to work any shift, including evenings and weekends, as required Why The Brick?: - Flexible “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family - Competitive pay - Paid training - Career progression program - Access to free personal development training - Employee discounts & Personal "Paid" days off - Recognition, incentives, prizes and giveaways - Be a part of Canada’s largest home furnishings retailer - We welcome all abilities to apply. We thank all those who apply; however, only those applicants chosen for an interview will be contacted.

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