Application Support Analyst

4 hours ago

Victoria, Canada First Transit Canada Full time

**PURPOSE**:

- Administration, maintenance and monitoring the relevant domain - Applications - Network - Systems - Telephony - Radio - VMware - Storage - Server, Desktop and Mobile environments

RESPONSIBILITIES

Maintain and monitor copper network, network routers and switches, troubleshoot problems, outages, slowdowns, and non-connects

Provide cable support and cable management for network

Support LANs, WANS, network segments, Internet, and intranet systems through co-ordination with third party vendor

Support Telephony systems and troubleshoot telephony issues for end users

Support and troubleshoot Radio communication systems

**Manage IVR system**: Messages, queues, alerts, accounts, and workflow

**Provide end users hardware support**: desktops, laptops, tablets, mobile units

Configure, maintenance and monitor of all Windows Server 2019/2016/2012R2/ 2008R2 systems

Maintenance and patching of all server farms including configuration of a Patch Management System to uniformly update, maintain and audit all systems

Administration and maintenance of Active Directory domain including maintenance of Organizational Units, Groups, Users, Group Policies, Security policies, etc.

Administration of servers, configurations for user desktops etc.

Administer servers, printers, software deployment, security updates and patches

Configure and maintain all of the storage devices including SANs (Storage Area Network)

Implement and maintain comprehensive data backup scheme for all data on primary (disk) and secondary storage formats in compliance with the Disaster Recovery requirements of the contractual binding with the clients

Be a member of the 24x7 on-call support for users and clients

Other administrative and technical tasks as required

MINIMUM EDUCATION & CERTIFICATIONS REQUIRED

Applicant should possess a BA, BS or higher computer degree, or should have significant related computer work experience in the lieu of a degree

**EXPERIENCE / KNOWLEDGE**:
High level knowledge of the Microsoft Networking and Active Directory principles

High level knowledge in a VMware environment

High level knowledge with SAN

Familiarity with Azure and network infrastructure including routers and switches

Work extended hours as needed including acting as primary after hours contact on a regular schedule

Able to work on an on-call schedule with team

Able to learn new technology and/or functional areas quickly and thoroughly

Able to work in a team environment, while being self-directed to accomplish tasks individually

Able to work in an energetic, fast-paced, and dynamic environment

Exceptional customer service skills and professional telephone manners

Good time management skills ensuring the completion of numerous tasks throughout the day

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Incumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone. Able to sit prolonged hours, stress resilient, office type call center environment

Physically able to work in small spaces to perform cable management, server, workstation and other hardware repairs

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