Supervisor, Airports Operations Control

3 days ago

Dorval, Canada Air Transat Full time

**Company Description**
Be part of the journey

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for our commitment to sustainable tourism. We have also won the title of world's best leisure airline several times over. And this is just the beginning.

Want to join us? As soon as you're hired, you'll enjoy travel privileges to discover the world. You'll also have the opportunity to work in a modern, inspiring environment.

The Supervisor, Airport Operations Control, is responsible for supervising the PSS and DCC teams, guiding them in all aspects of their work. They support all Air Transat operations involving the various airport stakeholders in passenger services, departure control and various communications. The Supervisor is also the point of contact between the operational teams and the IOC Duty Manager.

**Job Summary**

Reporting to the Director, Airport Operations Control, the IOC Supervisor, Airport Operations Control, is part of a team of several supervisors, who support the PSS and DCC teams from the IOC, in managing day-to-day operations, and provide the necessary follow-up in special situations. He plays a key role in managing irregular operations, supporting his teams and ensuring communication with the Duty Manager and the various departments involved. He ensures that service levels are respected and that all Air Transat procedures are followed.

He also participates in various meetings and operational committees, and follows up on services that have not met established requirements. He provides an analysis of the causes and recommendations for corrective measures, and prepares all documentation relating to ongoing follow-ups.

The supervisor handles files requiring special assistance, and ensures good communication with all departments involved in operations. He also handles performance reviews and disciplinary follow-ups when required, as well as certain administrative tasks such as scheduling. He plays an active role in establishing procedures and providing training for his agents.

**Qualifications**
- High school diploma or equivalent
- Excellent mastering of French (written and spoken)
- Excellent mastering of English (written and spoken)
- Minimum 5 years' experience in an airport environment
- Mastering in Microsoft Office suite software
- Mastering in Amadeus Altea CM

**Interesting assets**
- Knowledge of Amadeus Altea FM
- Fluent in Spanish
- Knowledge of Radixx and PDP systems

**Professionnal skills required**
- Excellent stress management and ability to work under pressure.
- Excellent sense of responsibilities
- Ability to prioritize and make difficult decisions
- Excellent communication skills
- Demonstrates leadership skills
- High degree of autonomy
- Ability to work as part of a team
- Excellent organizational skills, with structured and organized work methods

**Additional Information**

**Employment Equity

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