Director, Canada Privacy

The Privacy compliance function is responsible for helping to ensure regulatory compliance effectiveness throughout Manulife Canada by developing compliance programs, standards, and practices, and facilitating the implementation and accountability of these programs, standards, and practices.

The Director, Canada Privacy, reports to the Chief Privacy Officer, Canada and is tasked with providing advice, guidance, management and monitoring of the Canada privacy program.

**Position Responsibilities**:

- Developing and maintaining program documents, processes, and workflows to support the ongoing adoption of the Canada privacy program across Canada Markets.
- Leading the management of privacy issues as they arise, including working with Privacy Legal Counsel and Business Unit Chief Compliance Officers as appropriate.
- Providing guidance and oversight on Privacy Risk Management (acting as Line 2) to help ensure compliance with privacy regulatory requirements and Company policies.
- Developing and managing a Canada monitoring program for privacy compliance control effectiveness through the performance of quality assurance reviews and assessment of key privacy compliance controls; and
- Managing of privacy-related investigations and conduct mandatory internal and external reporting of escalated privacy incidents.
- Confer with the Chief Privacy Officer, Canada and/or Privacy Legal Counsel on high risk, contentious, litigious privacy issues, complaints and requests.
- Helping to drive consistent and efficient approaches to common privacy activities by working with Business Unit Compliance and other Line 2 functions.
- Support Key Risk Audit preparation, periodic reporting, process improvements, and facilitate change management, as required.

**Required Qualifications**:

- 8+ years progressive experience in risk management, compliance or legal roles.
- Bachelor’s degree in law, social sciences, business, IT, or a related field.
- Exceptional writing and oral communication skills.
- Strong and proven program management capabilities and experience.
- Competent people leader with experience in building high-performance teams.
- Proven interpersonal skills: collaboration and communications skills (oral, written, presentation), ability to build relationships, engage and influence others. Must be comfortable dealing with individuals at all levels of the organization, including senior management.
- Exceptional analytical and problem-solving skills.

**Preferred Qualifications**:

- A master’s degree or relevant certifications (e.g., CIPP, CIPM, CISSP) is preferred.
- Understanding of corporate organizational structures and Canadian regulatory environment.
- Well-developed planning and organizational skills with strong detail orientation.
- Ability to be flexible and adaptable when dealing with change.
- Strong team player, achievement oriented; works well to establish and maintain collaboration.
- Ability to think strategically, assess alternatives for short and long-term impacts and act decisively.

**_When you join our team: _**
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Primary Location**

Waterloo, Ontario

**Working Arrangement**

Hybrid
**Salary range is expected to be between**

$100,950.00 CAD - $181,710.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short