Bilingual Account Advisor Sme/conseiller-ère

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Looking for a new challenge and want to join a Fortune 500 company focused on technology and innovation? Are you interested in starting or pursuing a career in sales? At Global Payments, you’ll have many opportunities for growth and development and we promise everyday will be an exciting challenge. Join a team of established sales professionals and leaders and get the chance to excel and earn what you deserve

**What’s in it for you?**
- Base salary ($45,000 - $50,000) + bonus (of up to $10,000)
- Other incentives
- Benefits after 30 days
- Coaching from top of class sales professionals and leaders
- Growth and development
- Innovative and established industry
- Fast paced and challenging environment

Ready to make the move? You’re one step closer to a new exciting career - APPLY NOW

**What you will do**:
Revenue Generation
- Identify all sales opportunities within assigned Small Business Portfolios
- Cross Sells/Up Sells of bank card services
- Process terminal sales and upgrades
- Manage re-pricing of merchants to profitable level where applicable
- Promote and sell additional services offered by Global Payments and Existing Partners

Customer Retention / Account Maintenance
- Handle all retention issues using strong negotiation skills to maintain the merchant at the established threshold
- Maintain a high retention ratio
- Add Locations Setups
- Assist with equipment setups
- Lead Integration Projects
- Process account changes
- New Merchant Location Setups
- Integrated POS Setups

Customer Service
- Represent as one stop Resolution
- Provide strong follow up for all setups and orders
- Minimize all escalation issues at first point of contact
- Ensure all issues are documented in Tracker with follow-up resolutions

**What we’re looking for**:

- Someone with a post secondary education, preferably with focus on Business, Sales or Marketing
- Minimum of one year of sales experience, preferably in a similar industry
- Bilingual in English and French
- A natural talent for negotiation
- Strong outbound and inbound phone sales skills
- Exceptional written and verbal skills
- Strong interpersonal skills with an emphasis on sales/superior customer service skills
- Ability to identify all merchant needs and issues using probing skills and utilizing open ended questions
- Great ability at effectively managing time and establishing priorities and strong organizational skills to deliver products and services to clients
- Strong analytical skills required to work independently and escalate to management when necessary
- Willingness and ability to quickly learn and understand all Global Payments services, products and rate structures

**Who are we?**

Global Payments is a leader of the payment technology industry with over 24 000 employees worldwide. We pride ourselves on innovation and inclusion.

Our team is helping customers achieve amazing results. It’s our passion for success that has led to years of out-performing the competition. Join us and make your mark on the payments technology landscape of tomorrow.

**How we care about our people**:

- Real opportunities to grow professionally
- Collaborative, friendly work environment with a relaxed, casual dress code
- Health insurance
- Short-Term and Long-Term disability coverage
- Life insurance plans
- Retirement savings programs
- Employee stock purchase program
- Employee assistance program
- Tuition reimbursement program
- Volunteering opportunities
- Safe place for the LGBTQIA2+ community

We sincerely thank all applicants for their interest. We will only contact those selected for an interview.Vous êtes à la recherche d'un nouveau défi et vous voulez rejoindre une entreprise du classement Fortune 500 axée sur la technologie et l'innovation? Vous souhaitez entreprendre ou poursuivre une carrière en vente? Chez Global Payments, vous aurez de nombreuses possibilités de croissance et de développement et nous vous promettons que chaque jour se transformera en un défi passionnant. Joignez-vous à une équipe de professionnels de la vente et de leaders bien établis et obtenez la chance d'exceller et de gagner ce que vous méritez

**Quels sont les avantages pour vous ?**
- Salaire de base (45 000$ - 50 000$) + bonus (jusqu'à 10 000$)
- Autres incitations
- Avantages sociaux après 30 jours
- Coaching par des professionnels de la vente et des leaders de premier ordre
- Crois