Dispatcher

2 weeks ago

Edmonton, Canada Convoy Supply Full time

**Dispatcher**

Position Summary

The Dispatcher acts as a liaison to Customer Service/Inside Sales Representatives, Warehouse team including shipper/receivers and supervisors to ensure the smooth delivery of customer orders.

We’re looking for self-sufficient, motivated Dispatcher for our Edmonton location at 9715 56th Avenue NW, who want to help us expand our fast-growing business.

**Responsibilities**:

- Utilize Samsara (dispatching software) to manage inbound/outbound freight
- Plan and schedule drivers efficiently, resulting in the reduction/elimination of non-revenue hours, empty miles and an increase in driver productivity
- Dispatch Drivers live with frequent communication via text and phone throughout day
- Be the front-line contact for drivers regarding scheduling and work availability
- Communicate with drivers to ensure that appointment delivery times are met
- Booking, planning and tracking the movement of customer freight
- Managing customer enquiries directly and/or with CSS's to provide answers and support
- Investigate customer complaints and accidents regarding services and policies
- Take customer orders for services and update accounts

**Requirements**:

- Attention to detail, must have the ability to follow up on multiple tasks
- Excellent communication, organization and interpersonal skills
- Minimum 2 years of applicable work experience in fleet coordination
- Accountable, proactive and a problem-solver
- Organized, detail-oriented - excellent follow-up skills are essential
- Proficiency in Microsoft Office suite and Divalto an asset
- Must be able to work flexible hours from Monday to Friday, overtime may be required and must be able to work an occasionally on weekends
- 3 years experience working in a construction or building materials environment preferred
- Excellent verbal and written communication skills

The Offer
- Competitive salary
- Flexible Benefit options
- Paid sick time
- Short and long term disability coverage
- Employee referral bonus program
- Paid training/tuition reimbursement
- Overtime available in peak periods
- Internal Promotions

Company Overview

Convoy Supply, founded in 1972, is a leading wholesale distributor of construction materials with over 40 locations across North America. Convoy prides itself on being the most responsive, problem-solving and fun place for our customers to conduct business.

Convoy can be a job or a career. Find out more at:

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