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Assistant Manager

3 weeks ago

Abbotsford, Canada VRKADE Abbotsford Full time

As an Assistant Manager, you are the face of VRKADE, demonstrating your enthusiasm while delivering superior customer service to all of our customers to ensure that their experience with VRKADE is exceptional. You manage your team, and have great communications skills ensuring every team member has the resources, training, and skills to provide the same exceptional level of customer service. You are team-oriented, a self-starter, enjoy working with others, and thrive in a fast-paced environment.

**Responsibilities**:

- Communication with Director of Operations regularly
- Working as part of a team
- Managing scheduling and payroll responsibilities
- Managing Deposits and store supplies
- Managing monthly and weekly reports
- Managing and implementing strategies and marketing campaigns provided by Headoffice
- Managing monthly and yearly quotas and targets
- Attending Virtual/Online trainings and monthly manager calls
- Respond to customer inquiries and offer information on all services provided
- Set up and walk customers through their virtual reality experience
- Promote customer loyalty by providing exceptional customer support
- Review and follow up on customer bookings/inquiries
- Opening or closing of the store will be required
- Opening and closing of cash register will be required
- Troubleshooting and equipment repair - no previous experience required
- Complete and stay on top of facility maintenance and upkeep tasks
- Other duties as assigned

Job Requirements
- Strong customer service focus
- Team oriented
- Previous management experience is an asset but not required
- Experience in a customer service or sales role (retail environment asset)
- High school diploma or equivalent
- Exceptional communication skills, both written and verbal
- Proven ability to multitask and maintain organization
- Proficiency with computers and Microsoft Office programs
- Open to training and learning new skills
- Passion for games and entertainment is an asset
- Flexibility to work all shifts, including evenings and weekends, as required

**Job Types**: Part-time, Permanent
Part-time hours: 20-30 per week

**Salary**: From $18.00 per hour

**Benefits**:

- Casual dress
- Flexible schedule
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- On call
- Overtime
- Weekend availability

**Education**:

- Secondary School (preferred)

Work Location: One location