Volunteer Experience Manager

Why should you join our team?

YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city.

Guided by our core values of honesty, caring, respect and responsibility, YMCA Calgary offers a growing hub of programming & services to address the needs of our community including connection and belonging, physical and mental wellbeing, child-care support, language instruction, affordable tutoring and more. We also ensure that no one is turned away, lowering financial barriers for youth, adults and families through the generous donations of our community. This impact takes place across our 7 health and wellness facilities, 6 childcare centres, 2 outdoor camps and 12+ community programs, empowering people of all ages and life stages to belong, grow, thrive and lead.

Volunteer Experience Manager
Association Services - Remington YMCA in Quarry Park

**Salary**: $54,996.00/year - $68,754.00/year
Start Date: Immediately

You can make an impact in the community - locally and across the globe. You will work with a fun culture of people and enjoy many of the benefits and opportunities the YMCA offers:

- Complimentary YMCA Calgary membership including a linked membership for dependent children;
- Comprehensive health and dental benefits. Premiums paid in full by the Association;
- Pension or student loan repayment plan with specified contribution matched by the Association;
- Anniversary flex day and gifts given to celebrate each year of employment;
- Program discounts;
- Ongoing leadership development and opportunities;
- Leadership award opportunities;
- Scholarship opportunities;
- Paid recertification and training.

What qualifications are we looking for?

Qualifications include:

- Proven ability to impact and influence others including senior leaders
- Diploma or degree in volunteer engagement or human resources or equivalent combination of education and experience related to human services and management of volunteers.
- Excellent oral and written communication skills, including intermediate use of technology
- Previous people management experience
- Experience in volunteer management and software usage is preferable
- Three professional references
- Evidence of a clear Police Information Check

What does this role look like at YMCA Calgary?

Duties and responsibilities include:

- Be the external face of volunteering within Calgary YMCA;
- Develop and manage the annual operating budget for Volunteer Engagement
- Regularly attend General Manager meetings to support operational excellence
- Develop and maintain relationships with external stakeholders (non-profits, post-secondary institutions, supports for individuals accessing services etc)
- Develop and maintain relationships with GMs and Experience Managers;
- Working with the YMCA Experiences team, ILTs and Branch General Managers to lead recognition activities for all volunteers on a daily, monthly, quarterly and annual basis;
- Create and maintain workforce planning processes, align recruitment activities and off-boarding processes for ILTs and Branches to follow;
- Establish and maintain evaluation processes for volunteers;
- Develop and maintain communication plans for volunteers,
- Support maintenance of the volunteer database and LMS
- Collaborate with the Learning and Development Department to ensure adequate training resources for volunteers
- Collaborate with Fund Development Department for mutually beneficial initiatives
- Develop COIs within the volunteer and NFP community;
- Oversee volunteer engagement survey annually;
- Contribute time and access to volunteers for annual giving campaign;
- Ensure volunteer certifications are up to date;
- Work with Community Engagement to develop and maintain a social media presence.
- Participate in external volunteer events such as career fairs, conferences and community outreach
- Support Remington YMCA as a Centre Manager

What qualities do we look for in YMCA Calgary Staff and Volunteers?

Our diverse team of staff and volunteers are committed to making a positive impact in the community. In addition, they model and are committed to the following competencies:
Developing Self and Others: Developing people with a view toward present and future capacity.
Building Purposeful Relationships: Relating to people authentically with their best in mind.
Creating a Culture of Community: Gathering people to purpose and vision.
Making Intentional Impact: Intending to make a difference every day.
Innovating: Ability to know your environment, initiate and respond effectively to changing conditions

Please note that evidence of a clear Police Information Check with Vulnerable Sector Search is a requirement

YMCA Calgary is an equal opportunity employer. Applicants must have legal authorization to work in Canada by way of Canadian Citizenship, Permanent Residency or a valid Canadian work permit. YMCA Calgar