Security Days

About Us
At the Calgary Drop-In and Rehab Centre (the DI), we are dedicated to serving our community with kindness. Our mission - to work with community to end homelessness, one person at a time - goes beyond providing immediate support; we strive to create an environment where individuals can regain their confidence and rebuild their lives.
We are more than an emergency shelter.
Our dedicated team of staff and volunteers work tirelessly to ensure that everyone who walks through our doors feels welcomed, respected, and valued. What sets us apart is our holistic approach to support. We offer not only safe and comfortable accommodation and meals but also access to essential resources such as health and recovery services, and housing supports.
All of our programs, including emergency shelter, are low-barrier, trauma-informed, housing-focused, and recovery-oriented, aimed at supporting Calgary’s most vulnerable citizens. And our doors are always open.
**Department**: Security Job Category: Salary
**Reports To**: Manager Position Type: Full Time
**Direct Reports**: N/A Schedule: 48 hrs per rotation, 4 days on and 4 days off
**Indirect Reports**: N/A Location: Main Building
Position Summary
Reporting to the Security Coordinator, the Security Supervisor supervises and coordinates the activities and personnel of assigned area to maintain security and safety of people and property. Conducts briefings and coordinates training and special assignments.
Time Commitment
48 hours per rotation on the day shift 7am to 7pm with a rotational schedule of 4 days on and 4 days off. Some unusual hours may be required from time to time as the need arises. These hours may be altered at the discretion of management.
Job

**Responsibilities**:

- Supervises the activities of security staff.
- Supports Building Supervisor/Coordinator in barring decisions
- Make assessments of clients based on sobriety and capacity (Inform Building Supervisor)
- Assists Security Coordinator with scheduling.
- Performs thorough written performance evaluations.
- Provide frontline support, training and coaching to assist the security staff in performing their duties effectively and with humility.
- Ensure security members are accountable in maintaining a clean work environment as well as ensuring all security equipment is in working order
- To conduct yourself in a professional manner, be a trusted representative of the DI and provide exceptional service to our clients, members of the community, and emergency services.
- Maintain a safe living and working environment through humility, respect and compassion
- Security staff must show composure and humility when handling situations that may require them to remove person(s). They will use non-violent crisis intervention techniques.
- Conducts briefings at the start of new shifts to inform Security staff of pertinent information regarding agency and safety/ security matters.
- Patrols assigned areas on foot, checking for fires, vandalism, suspicious activity or persons or safety/fire hazards.
- Investigates and/or reports hazards and unusual or suspicious circumstances to CPS for correction or follow-up actions; maintains contact with CPS.
- Checks doors and windows of buildings to assure they are tightly closed and locked; notes in written log any unlocked doors/windows.
- Observes activity and traffic in assigned area to enforce agency rules/regulations; alerts visitors of infractions; removes unwanted or disruptive visitors from agency property.
- Reviews reports from subordinates for completeness and activity needing follow-up; provides written and oral reports to supervisor.
- Detains trespassers or law violators on-site until arrival of law enforcement officer.
- Responds to alarms and dispatched calls; decides what actions to take based on situation, facts known and position limitations.
- Keeps a good working relationship with the Security Coordinator and other departments and relates issues such as health and safety, staffing, client and public concerns.
- Available to assist clients with questions or concerns.
- Performs various administrative tasks which include: answering phones, relaying messages, data entry, etc.
- Performs other related duties as approved by the Directors.

Required Competencies and Qualifications
- Alberta Security license is MANDATORY
- Satisfactory Criminal Record and Vulnerable Sector Check - dated within the last 6 months. Copy required.
- Completion of a college or university program in any of the following; human services, police sciences, criminology or other related programs is a definite asset
- Previous work experience or background in military or law enforcement may replace formal education requirements
- Experience working in distress and/or high-stress situations, which may include emergency response.
- Experience in the human services field would be an asset
- Experience working in a shift work environment preferred
- Experience with CCTV, access control system