Security - Days (Contract)

About Us
At the Calgary Drop-In and Rehab Centre (the DI), we are dedicated to serving our community with kindness. Our mission - to work with community to end homelessness, one person at a time - goes beyond providing immediate support; we strive to create an environment where individuals can regain their confidence and rebuild their lives.
We are more than an emergency shelter.
Our dedicated team of staff and volunteers work tirelessly to ensure that everyone who walks through our doors feels welcomed, respected, and valued. What sets us apart is our holistic approach to support. We offer not only safe and comfortable accommodation and meals but also access to essential resources such as health and recovery services, and housing supports.
All of our programs, including emergency shelter, are low-barrier, trauma-informed, housing-focused, and recovery-oriented, aimed at supporting Calgary’s most vulnerable citizens. And our doors are always open.
**Department**: Security Job Category: Salaried
**Reports To**: Supervisor, Security Position Type: Contract
**Direct Reports**: N/A Schedule: 4 On/4 Off 7AM - 7PM (Days)
**Indirect Reports**: N/A Location: Main Building
Position Summary
Reporting to the Security Coordinator, Safety Ambassadors are essential to the operation of the emergency shelter. Working in collaboration with all department’s safety ambassadors are required to monitor and respond to any security and safety concerns in an engaging, trauma informed, individual centered approach. The Safety Ambassador will conduct themselves in a professional manner and work within the core principals of the DI; low-barrier, housing focused shelter, trauma informed care, harm reduction, individual centered, housing first, shelter procedures and governing legislation.
Time Commitment
48 hours per rotation. This position is the day shift, from 7 am to 7 pm, with a rotational schedule of 4 days on and 4 days off depending on staffing needs.
Some unusual hours may be required from time to time as the need arises. Schedule may be altered at the discretion of management.
Job

**Responsibilities**:

- Ability to lift up to 50lbs
- Engage clients in conversations regarding housing and achieve the goal of obtaining housing
- Collaborate and maintain relationships with community partners like, but not limited to, Calgary Police Service and Calgary Fire Department
- To be engaged and present on assigned floors to assist clients, volunteers’ and staff who need assistance and to help provide a safe environment for all
- Maintain a presence in the building and clearly communicate the guidelines of the centre to clients, members of the community, volunteers, emergency services and staff of the DI
- To provide assistance to guests, volunteers, donors and members of the community at the main office and direct them to the appropriate services
- Monitoring premises, guests, community members, volunteers and staff via CCTV to ensure everyone has a safe and dignified living and working environment
- Patrol of the premises assigned to.
- Preparing for shift change by relating any information to help assist the oncoming staff
- Dealing with enquiries from staff, clients, and public
- Responding to any security issues within the facility and the surrounding outside grounds
- Performs other duties as assigned.

Required Competencies and Qualifications
- Alberta Security License is MANDATORY
- Satisfactory Criminal Record and Vulnerable Sector Check - dated within the last 6 months. Copy required.
- Completion of a college or university program in any of the following; human services, police sciences, criminology or other related programs is a definite asset
- Previous work experience or background in military or law enforcement may replace formal education requirements
- Experience working in distress and/or high-stress situations, which may include emergency response
- Experience in the human services field would be an asset
- Experience with CCTV, access control systems and fire response systems is an asset
- Energetic and self-directed, with effective time management and organizational skills including the ability to deal with several priorities at the same time
- Resiliency and stress tolerance and the ability to maintain composure, remain calm and focused when dealing with a high volume of volatile and stressful situations
- The ability to make sound rational decisions based on information provided and employ critical thinking where information may not be clear
- Strong strategically-focused analytical skills, good common sense; and capacity to provide leadership
- Well-developed interpersonal, conflict resolution and negotiating skills
- Resourcefulness and knowledge of community resources and social support systems
- High morals, ethics and integrity
- Strong problem-solving skills and the ability to improve projects, programs and processes
- Excellent communications skills, both verbal and written
- Proficient in Office365 and Mi