Technical Service Representative

**Job description**

**Calling All Bakers: Rise above expectations**

We love baking With over 100 years of service to bakers and bakery operations across North America, BakeMark is a recognized market leader in bakery supply, delivering only the best bakery mixes, fillings, icings, glazes, frozen products, dry baking ingredients and supplies, supported by an experienced and knowledgeable technical services team.

With 2 manufacturing locations in western Canada (including one in Richmond, BC), 3 in the United States and 27 distribution centres across North America, The Mississauga operations is the biggest in Canada

**Essential Duties and Responsibilities**:Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated. Exemplify the BakeMark Core Values and Ways of Working in all aspects of assigned responsibilities, and other projects and duties as assigned.
- Plans and leads execution of assigned technical service meetings and projects within the chains assigned. Accountable for actively managing own schedule, as it relates to support provided to Sales and Marketing. Ensures focus is maintained on promoting the growth of the BakeMark branded product portfolio.
- Actively visits chain stores to assist and instruct store bakery staff and works within the in-store staff to develop new products or concepts. Demonstrate and troubleshoot BakeMark products in our customer’s in-store bakery or facility. Collaborate and assist our customers in the development and implementation of BakeMark products.
- Lead localized recipe development for the assigned sales teams (branches). Utilizes BakeMark manufactured products to develop new recipes that will help with the introduction and sales of BakeMark products.
- Follows BakeMark’s best practices in Marketing and BakeMark’s Good Manufacturing Practices and food safety rules, as well as takes responsibility for housekeeping and sanitation duties for work area and as assigned.

**Qualifications**:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Employee must have a valid Driver’s License and have his or her own dependable method of transportation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Education and/or Experience**:
Certification from an accredited culinary or baking school is preferred. Must have at least 7 years of experience working within various bakery operational settings, as a baker and/or as a pastry chef.

**Language Skills**:
Ability to read, analyze, and interpret general business news articles, press releases, trade publications, trade journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of directors, managers, agencies, vendors, suppliers and customers.

**Mathematical Skills**:
**Reasoning Ability**:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret and follow-up on a variety of instructions furnished in written, oral, diagram, or schedule form.

**Computer Skills**:
Must be proficient in Microsoft Outlook, and have working experience within Outlook, Word, Excel and PowerPoint. Experience with a CRM platform a plus.

**Physical Demands**:
The following physical demands are required to successfully perform the essential functions of the position. Reasonable accommodation will be made to enable individuals with disabilities to be able to perform the essential functions.

While performing the duties of this position, the employee must be able to sit, stand, walk, reach with hands and arms and engage in conversation for 8 hours or more at a time. The employee must be able to touch, taste, smell and hear at a basic level and be able to participate in food evaluations and taste tests.

The employee must be able to lift and/or move objects up to 20 pounds from floor level to a height of approximately 4 feet.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

**Work Environment**:
Expectations are that the role will be working out in the field at least 85%. The ability to travel domestically and internationally is required and may be up to 85%. While performing the duties of this position, the employee is occasionally exposed to cold, hot, wet, dry and/or humid conditions and moving mechanical parts. The noise level in the work environment is usually moderate.

Pay: $60,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour