Client Service Representative

**Join Our Team as a Customer Service Representative**

**About Prime Performance & Therapy**:
At Prime', we’re more than a high-performance training facility - we’re a community with a combined team of sport conditioning coaches, Kinesiologists, Physiotherapists Chiropractors, Nutritionists, Naturopath, Sports Psychology and Massage Therapists. Based in Nanaimo, we specialize in unlocking the athletic potential of professional and aspiring young athletes and empowering all individuals of all backgrounds to move better, feel stronger, and thrive in life.

Prime’ Performance and Therapy is a busy clinic, and has earned the reputation of being amongst the top clinics in the central island.

**Our Mission**:
At Prime’ our mission is to re-define sports conditioning and provide athletes with the education, tools, and environment to enhance their athletic potential and maximize athletic longevity.

**Our Objective**:
To teach our athletes/clients HOW to do things properly, and help motivate them to challenge themselves to achieve more in every training session.

**Our Passion**:
Helping athletes achieve their goals is our passion and priority. Every Prime’ program places a major emphasis on the educational components of training. Only by understanding our specific training methods, and how each applies to your sport, can you truly achieve greater success.

**Our Administrative Mandate**:
To provide a consistently clean, friendly and welcoming client experience at Prime’ Sport Performance & Therapy.

**Role Summary**:
The role as Communications Coordinator and Administrative Assistant is to be present at the front office ensuring everyone is greeted with a smile, and to ensure all Prime’ clients have a pleasant and welcoming experience while ensuring that our policies, procedures and behavioural etiquette expectations are maintained.

You must be:

- Polite, professional, pleasant and driven
- Knowledgeable about the programs, pricing and therapy services offered at Prime’ Sport Performance and Therapy
- Welcoming to clients, aware of their health & fitness goals and able to support the client in meeting those goals as part of our integrated team.

**Responsibilities**:

- Greet clients and guests in a welcoming and professional manner and maintain strong relationships that promote trust and client satisfaction;
- Perform ongoing, shift-specific duties related to the operations of the front desk area, training floor and locker areas in the performance centre;
- Maintain a clean and tidy environment, including equipment and change rooms;
- Schedule, book and take payments for appointments, classes, and programs.
- Accuracy and attention to detail is very important;
- Be knowledgeable about the programs and services offered at Prime’ and be able to appropriately respond to client enquiries;
- Perform the planning, execution, on-site management, and post-event wrap up for various events.
- Draft marketing and outreach content for multiple events including newsletters, social media posts, print materials, and hardcopy mailouts.
- Work with external graphic designers and print companies to design and coordinate conference print materials and signage.
- Oversee website management and perform regular updates.
- Create communications strategies aimed at increasing brand awareness
- Prepare outgoing letters, packages, and mail merges as requested in a timely manner.
- Maintaining excel trackers for programs, speakers, and sponsorships.
- Updating contact mailing lists and tracking incoming sponsorship requests.
- Assisting with monitoring and tracking project tasks and deadlines.
- Collecting and compiling feedback forms and other data as needed.
- Assisting with organizing and maintaining physical and digital files.

**Qualifications**:

- Minimum 1 year of customer service, hospitality service or administrative experience
- Excellent communication skills (written and verbal)
- Computer experience, including Microsoft office and online tools
- Marketing experience an asset
- 1-2 years of inside sales experience an asset
- Jane App experience an asset

**Hours**:
Friday 12pm - 7:30pm

Saturday 8am - 2:30pm

**Job Types**: Part-time, Permanent

Pay: $18.00-$22.00 per hour

**Benefits**:

- Casual dress
- Company events
- On-site gym
- On-site parking
- Store discount

Schedule:

- Evening shift
- Morning shift
- Weekends as needed

Application question(s):

- Do you have any Jane App experience?

Work Location: In person