Truck & Transport Technician Support Specialist
3 days ago
Brandt is currently seeking a Truck & Transportation Technician Support Specialist based in either our Mississauga Peterbilt or Regina Customer Support Centre location.
Duties & Responsibilities:
- Manage technical assistance requests from Brandt Service teams using the “Total Customer Solutions” (TCS365) from Paccar.
- Investigate and research the factory’s platform data to diagnose and troubleshoot issues that are hard to fix.
- Leverage Paccar technologies to diagnose and assist Brandt service teams with troubleshooting.
- Follow up on previous recommendations to ensure problem resolution, identify learning opportunities and document the insight.
- Identify and communicate opportunities for technician training and development.
- Collaborate closely with the Machine Monitoring, Brandt Service Times, and Proactive Maintenance teams to address equipment abnormalities, streamline quoting processes, and identify revenue-generating opportunities.
- Meet Key Performance Indicators (KPIs) for the Brandt Technical Assistance Center (BTAC).
- Update and maintain the Technical Solution Database.
- Develop repair procedures for emerging issues, product enhancements, and warranty work to enhance technician efficiency and increase revenue.
- Other duties may be assigned
LI-onsite
Required Experience
- Previous mechanical experience in a truck is required. (5 years minimum).
- Truck and Coach Technician (310T) or Red Seal certificate is required.
- Experience in CAT, Cummins and PACCAR engines is required.
- Experience with electrical diagnosis /troubleshooting and aftertreatment systems is considered an asset.
- Knowledge of dealership service departments.
- Ability to filter and correlate data from different sources to formulate accurate recommendations.
- Familiarity with the maintenance or repair process, inspection, and equipment lifecycle planning.
- Must have a working knowledge of Microsoft suite of tools.
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Regina, Canada Brandt Group of Companies Full timeBrandt is currently seeking a Truck & Transportation Technician Support Specialist based in either our Mississauga Peterbilt or Regina Customer Support Centre location. In this position, your primary responsibility will be providing technical truck assistance to the Brandt Truck & Trailer service teams. The ideal candidate for this role should have a...
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