Outreach and Client Support Manager

**Outreach and Service Delivery Worker**

**TNO - The Neighbourhood Organization (TNO)** is a well-established community-based social and health service agency supporting low-income and newcomer communities across Ontario, and at times, other provinces through online services and referrals. We are seeking an **Outreach and Service Delivery Worker** for our **Simcoe Office** to join our team in **full-time contract role** until **March 31, 2026**.

If you’re passionate about making a difference and thrive in a fast-paced environment, we’d love to hear from you

**DUTIES & RESPONSIBILITIES**
- Develop individualized outreach plans for each assigned service location, in collaboration with other TNO programs or external service providers.
- Collaborate with the Manager and Coordinator to design outreach strategies that engage newcomers in Simcoe, Norfolk County, Delhi, Brant, Durham, and other regions of Ontario.
- Create outreach materials and tools that align with program requirements, as well as TNO’s values and policies.
- Conduct outreach in an anti-bias and culturally sensitive manner, fostering inclusive engagement.
- Facilitate the intake and assessment process to identify the immediate, short-, medium-, and long-term needs of migrant workers, and create service plans tailored to those needs.
- Develop and implement monthly work plans and activities.
- Provide one-on-one case management and counselling to clients on topics including employment, housing, referrals, services/programs, advocacy, translation and interpretation, and civic participation.
- Plan, organize, and facilitate a minimum of two group workshops or information sessions per month to support client needs.
- Assist in organizing special events and represent the program at community events to attract newcomers.
- Submit monthly narrative reports detailing activities and progress.
- Collect and organize data using Excel for tracking outreach activities and client information.
- Complete and submit intake forms for each client, entering relevant data into the program database in a timely and accurate manner.
- Submit weekly outreach plans to ensure coordinated and targeted engagement.
- Report regularly to management as requested.
- Coordinate activities with other TNO departments and services to ensure comprehensive client support.
- Actively participate in community development efforts, including advocacy, outreach, engagement, and empowerment initiatives.
- Attend and support local community events to strengthen program visibility and impact.

**Note**: Due to the nature of the work, this position requires working a non-standard schedule based on client needs. This may include evening and weekend work.

**Screening** - As a condition of employment, the successful applicant must complete a Vulnerable Sector Screening.

**Job Type** - Full-time contract position (35 hours/week) until March 31, 2026

**Work Location(s)**: Simcoe Office (150 West Street) and TNO locations

**Benefits**:

- Employee Assistance Program (EAP)
- Social activities organized by the organization
- Personal Emergency Leave (PEL)
- Sick Days
- TNO is committed to employment equity initiatives. We encourage residents of Thorncliffe Park, Flemingdon Park, and surrounding communities, and people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities, and other equity-seeking groups to apply. TNO is an equal opportunity employer. Accommodation will be provided in accordance with the Ontario Human Rights Code. Should you require accommodation at any stage of the recruitment process, please let us know. We thank all applicants for their interest but only those selected for further consideration will be contacted._

**Job Types**: Full-time, Fixed term contract

Schedule:

- Evening shift
- Monday to Friday
- Weekends as needed

Application question(s):

- Are you currently employed with, or volunteering at TNO? (Please answer with: Yes - Employed, Yes - Volunteer, No)

Work Location: In person

Application deadline: 2023-07-07