Intermediate Salesforce and System Administrator

**Date Posted**:02/12/2025
**Req ID**: 41646
**Faculty/Division**: School of Management
**Department**: Joseph L. Rotman School of Management
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00051680

**Description**:
**About us**:
The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada’s commercial and financial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. We make a fundamental promise - Here’s where it changes - to our students, our partners and the broader community. Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life.

**Your opportunity**:
Information Technology Services is responsible for all computing hardware, operations, network infrastructure, and systems to support and enhance the School's core mission. Rotman students, faculty, and staff use up-to-date technologies to directly enhance learning, teaching, and research.

IT Services is divided into four functional groups: Customer Support Group, Network Infrastructure, Systems Development, and Multimedia. All groups work together to deliver efficient, adaptable, and reliable IT services.

As the Intermediate Salesforce and Systems Administrator, you will play a critical role in the ongoing support and enhancement of our Salesforce CRM. Drawing upon your robust technical knowledge, significant experience with the Salesforce platform and Marketing Cloud, along with the ability to translate business requirements which drive process changes and workflow changes within the environment, you will collaborate with stakeholders to help drive our strategic initiatives forward.

**Your responsibilities will include**:

- Reconciling business requirements with information architecture needs for highly complex system integration
- Checking that security authorization meets University guidelines and project requirements
- Creating user documentation and training plans for new processes, workflows and enhancements deployed within the CRM or Marketing Cloud platforms
- Analyzing programming solutions to ensure compliance with best practices and industry standards
- Troubleshooting and resolving technical issues

**Essential Qualifications**:

- Bachelor's Degree in Computer Science or Engineering; or acceptable combination of equivalent experience.
- Minimum five (5) years recent and related experience, including three (3) years as a Salesforce Administrator
- Minimum two (2) years experience as a Marketing Cloud Administrator
- Demonstrated experience with IT project implementation, including developing project schedules
- Demonstrated experience designing, testing, and modifying processes and workflows within the Salesforce CRM and Marketing Cloud, and ensuring they adhere to industry standards, and are testable
- Experience developing, optimizing, and and supporting database servers, including but not limited to, MS SQL, MySQL
- Experience coding highly complex queries for MS SQL
- Experience maintaining and troubleshooting database and web servers
- Extensive experience as a Network and Systems Administrator, managing and troubleshooting complex network architectures along with physical and Virtual server using VMware
- Excellent communication skills (both oral and written), including strong presentation and graphical communication skills
- Proven ability to work well with a wide range of stakeholders
- Proven ability to create, communicate, and implement technical visions
- Proven ability to find solutions to difficult and complex problems and to manage multiple projects and assignments simultaneously
- Demonstrated initiative and the ability to work effectively with mínimal supervision
- Ability and inclination to keep technical skills up-to-date and relevant
- Ability to maintain the integrity and confidentiality of personal data
- Highly proficient with managing and creating user access roles within the Salesforce CRM and Marketing Cloud environments

**Assets (Nonessential)**:

- Understanding of AURA and APEX programming languages
- Understanding of LWC and how they are used and deployed within a Salesforce environment

**To be successful in this role you will be**:

- Accountable
- Diligent
- Honest
- Problem solver
- Resourceful
- Team player

**Closing Date**: 03/02/2025, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Continuing
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Information Technology (IT)
**Recruiter**: Jen Salerno

**Lived Experience Statement