Technology Support Specialist I

Company:
Finning Canada

Worker Type:
Permanent

Position Overview:
Reporting to the Technology Support Supervisor, the Technology Support Specialist role provides expertise and ongoing technical support to assist customers on the use and operation of Caterpillar Mining software and hardware technologies.

The position is based out of our Finning Edmonton branch, on a hybrid work schedule with requirements to be dispatched to Fort McMurray, Kamloops, and other western Canada locations as required. On-call schedule will be required. Shift work and travel to site at 50% or more of working hours may be required as projects schedule dictates.

This role will also liaise with experts at CAT to troubleshoot and optimize Minestar® and Caterpillar suite of products and be responsible to communicate any product changes or improvements to the dealer as understand any impacts to our processes.

Job Description:

- Customer technical support and implementation activities for both Minestar® and Caterpillar suite of products.
- Support the software updates and hardware upgrades at the customers' operation.
- Support the calibration and commissioning of new/existing equipment.
- Identify and troubleshoot product issues and take appropriate actions to repair and resolve issues in a cost-effective way to minimize customer downtime.
- Configuration management of Minestar® and Caterpillar suite of products.
- Supporting customer Operational, Mine Planning and Maintenance teams.
- Manage projects and communication with customers to deliver upgrades, calibrations and troubleshooting as promised.
- Create new and review existing documentation as well as provide expert feedback on documentation/procedures created internally and by customers. This may include, but not be limited to, making recommendations to customers for corrective actions.
- Investigate and report product failure trends and serviceability issues.
- Execute projects as directed to help develop customer requirements and develop customer processes to work efficiently with the systems.
- Inventory and tooling management: Maintain and track all Minestar® and/or Caterpillar technology inventory and tooling stored at the Edmonton Lab Room that may be used for internal training or diagnosis of customer technology parts.
- Complete lessons learned as directed.
- Complete documentation as required for support handover activities.
- Update and create documentation as required by customers for the MineStar® and Caterpillar technology systems.
- Develop best practices and documentation to support the Operations, Maintenance and Reliability of the Equipment and MineStar® and Caterpillar technology systems.
- Internal mentoring and training - provide product and process cross-training to team members.

Education and Experience:

- Minimum 1-3 years experience in a technical role with a focus on providing solutions for customers with Post-secondary education in fields such as: Mining Engineering, Mechanical Engineering, Civil Engineering

Or
- 5 years of experience in mining or construction operations with in-depth knowledge of computers and mining/heavy civil construction technology, you are also eligible.
- Experienced with various office programs MS Project, Excel, Word and PowerPoint

Additional Skills
- Experience in Mining Operations or Heavy Civil Construction is an asset
- Mine Planning experience an asset
- Knowledgeable in GPS/GNSS systems
- Experience with computer networking
- Civil CAD, Vulcan, Deswik or other Mine Engineering software experience an asset

Automation in mining has expanded dramatically in the last decade. But the building blocks to get there started being put together long ago with Caterpillar’s first autonomy program over 30 years ago. Today, Caterpillar has automation offerings for both surface and underground mining.

Finning, the largest Caterpillar dealer worldwide, and a leader in the mining world is partnered with Caterpillar to innovate, evolve and expand autonomous mining offerings that will positively impact the customer experience. At Finning we will continue to invest in cutting edge training for our employees to ensure they are apprised of new developments in the autonomous technology for our customers benefit.

This game changing development has translated into new employment opportunities at Finning for mining professionals who are digitally literate, along with having strong problem-solving skills and the ability to think creatively and critically. The timing could not be better to join Finning as automation in the mining world evolves and to embrace a new career path.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against