Store Manager

The Store Manager will help to advance the organization’s strategic goals by embracing the mission, vision, and values of WINS. Reporting to the District Manager, Retail Operations, the Store Manager-in-Training is responsible for the effective and profitable operation of a WINS thrift store. This position is responsible for the overall operations of a store, including supervising team members, store presentation, merchandising and inventory rotation, customer service, store sales, and store administration. This hands-on position trains and supervises store teams and ensures a safe and healthy work environment.

**_About WINS_**

Join an organization that is working to make a difference in the lives of thousands of Calgary women. The Women in Need Society (WINS) is proud to be one of Calgary’s longest running social enterprises driven by our _Mission _of connecting women and their families with resources to thrive. Together with donors, government and many other partners, WINS works to provide wrap-around support to women who are experiencing abuse, poverty, social isolation and/or homelessness. WINS _Vision_ is to create a community where all women are thriving and building resilient families. By running a social enterprise, WINS also provides an opportunity for women to work in a safe, empowering, meaningful environment while providing Calgarians the opportunity to shop at WINS Thrift Stores, the MORE Store by WINS, or our online shop Twice New. Shopping and donating to WINS allows Calgarians to contribute to their local community while being kind to the environment.

**_ Here's What You’ll Get to Do_**

**Supervisory and Team Building**
- Foster a positive workplace and team environment through open communication
- Motivate and inspire store team members and volunteers
- Cross-train store team members and volunteers to do various tasks within the thrift store
- Provide ongoing training, feedback and performance reviews for store team members
- Provide leadership through modeling appropriate behaviors
- Learn all job functions of the store and cover off for various roles when required.
- Respect and comply with all WINS policies and procedures, ensuring employees are aware of and comply with the policies
- Use appropriate discipline when required, as per WINS’ policies
- Attend and participate in regular team meetings, communicating relevant events to the store team members
- Recruiting and training new team members

**_
Store Presentation and Merchandising_**
- Ensure a clean and organized store
- Ensure proper signage and store displays are updated on a regular basis
- Ensure stock is rotated regularly and merchandise is organized and displayed to maximize sales
- Operate the store to maximize product on the sales floor
- Learn and train staff on product knowledge and merchandising
- Ensure consistent and quality sorting and pricing of donations

**_Store Sales and Profitability_**
- Maximize sales and ensure that store is achieving its sales target
- Execute promotions and seasonal events to achieve targets
- Ensure product pricing represents fair market value
- Establish sales objectives for store staff and monitor on daily/weekly basis
- Build awareness of WINS and positive relationships with residents, businesses, and organizations in the neighborhood
- Evaluate store sales on daily/weekly basis and investigate any unusual sales fluctuations with District Manager, Retail Operations.
- Ensure high levels of customer satisfaction through excellent service

**_Customer Service_**
- Set an example in customer service for employees and volunteers, welcoming and responding to customers in a courteous and helpful manner
- Ensure customer / volunteer / client concerns are addressed in a timely and professional manner
- Create a non-judgmental and supportive environment for WINS team members, volunteers, clients and donors

**_Store Administration_**
- Schedule store associates and volunteers to ensure effective coverage
- Ensure timesheets and payroll for employees are completed on a daily basis
- Maintain cash handling procedures and standards to record, balance, and deposit daily sales
- Report and document any variances in cash
- Ensure daily and monthly reports are completed in a timely and accurate manner
- Order product and supplies and maintaining appropriate supply levels

**_
Health, Safety, and Security_**
- Ensure and maintain a safe working environment for all team members in the store
- Report any workplace incidents immediately
- Secure store premises on a daily basis
- Ensure donations and garbage left outside store premises are picked up asap
- Ensure that loss prevention processes and policies are consistently implemented
- Maintain store standards following all protocols and guidelines

**Requirements**:
**Education**
- Post-secondary education or equivalent combination of education and experience

**Experience**
- 3-5 years of experience, in a similar capacity in a retail or customer serv