IT Support Specialist

2 weeks ago

Burlington, Canada WS Audiology Americas Full time

At WSAudiology, we are the pioneers of innovative solutions who have a shared passion for positive impact and always go above and beyond as a team

As the IT Support Specialist, you will provide first-level support to all staff and assist the IT Department with maintenance and operational duties. This is a permanent full-time role based onsite at our Burlington head office (Mainway). Typical hours are 8:00 am - 4:00 pm.

**What you'll do**:

- Provide in-office IT support and coverage during business hours (Monday-Friday, starting at 8am).
- Assist in maintaining the IT office, LAN room, and storage areas, ensuring efficient space utilization
- Organize and manage inventory of IT equipment, including computers, peripherals, and other spare stock.
- Responsible for managing technology infrastructure, including all workstations, production-related systems, telecommunications infrastructure, and service desk support via JIRA ticketing queues
- Ensure that all requests for support are responded to in a reasonable time and executed accurately by staff, making changes to processes and procedures as required to ensure the appropriate support is provided
- Provide internal customer service throughout the company by maintaining a close customer-business relationship and creating an environment where staff receives information and automation necessary to maximize productivity on a short and long-term basis
- Computer hardware deployments, relocations, service, and repair
- Provide systems access to in-office and remote users
- Follow-up to ensure complete customer satisfaction

**What we're looking for**:

- College diploma in Information Technology or equivalent
- Minimum 3 years of relevant work experience in a similar environment
- Relevant industry certifications considered an asset (i.e., PMP, A+, ITIL, MCSE or similar designations)
- Experience with management of Intune, Azure, and Office 365 considered an asset
- 3 years of working experience in a Microsoft Windows environment (Microsoft Office Suite / Office 365, Adobe Acrobat, Microsoft Windows 11, Remote Desktop Environments, Microsoft Active Directory)
- Excellent ability to communicate and adapt communication style to customers
- Strong problem-solving and communication abilities.
- Proactive approach, initiative, and adaptability
- Excellent teamwork, cooperation, and time management skills
- Excellent communication skills to deal effectively with all levels of staff within the company
- Willingness to work in an onsite position at our Burlington head office
- Willingness to participate in some domestic travel within Canada for new clinic set-up or clinic IT changeovers (up to 15% of the time)

**What we offer**:

- 50,000 - 57,000 annual base salary based on experience
- Benefits upon day one of hire
- RRSP with employer match program
- 15 days (3 weeks) of vacation + 7 paid personal days annually
- $400 annual education expense allotment
- Continuous learning & development opportunities
- Flexibility and attractive working hours

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