Bilingual Customer Service Representative

2 weeks ago

Moncton, Canada Answer 365 Full time

At Answer 365, we recognize the value of human interaction in customer service amidst today's automated communications landscape. Established since 1948 and based in Halifax & Moncton, New Brunswick, Answer 365 serves numerous businesses across North America with dedicated answering and call center services. We are currently expanding our team and seeking individuals to join us in delivering exceptional customer experiences.

**Bilingual proficiency in French and English is essential**

**Responsibilities**:

- Provide timely and accurate information and assistance to incoming callers.
- Effectively assess and gather necessary information to address callers' needs.
- Adhere to quality guidelines to consistently deliver excellent service.
- Operate efficiently in various computer environments.
- Option for remote work post-training, contingent upon meeting standards and having reliable high-speed internet.

**Requirements**:

- **Bilingual proficiency in French and English is essential.**:

- Display conscientiousness and empathy in customer interactions.
- Maintain a positive and professional demeanor.
- Possess proficient computer skills.
- Demonstrate superior communication and listening abilities.
- Exhibit strong customer service skills and problem-solving capabilities.
- Embrace a collaborative attitude and strong work ethic.
- Handle confidential information with professionalism.

**Qualifications**:

- Motivated individual passionate about delivering exceptional customer service.
- Previous experience in a call center or customer service role preferred.
- High school diploma or equivalent education preferred.

**Job Details**:

- Job Types: Full-time, Permanent
- Pay: Starting at $18.50 per hour
- Expected Hours: 32 - 48 hours per week
- Benefits: Medical/dental, long-term disability, life insurance, employee assistance program, opportunities for advancement.
- Schedule: Includes 8-hour shifts, evenings, holidays, and weekends as needed.
- Supplemental Pay Types: Bonus pay
- Hours are between 12pm - 2am & overnight

**Education and Experience**:

- Education: Secondary school preferred.
- Experience: Minimum 1 year in call center and customer service roles preferred.

**Work Location**:

- Remote, Hybrid or in office (Moncton NB)

**Job Types**: Full-time, Permanent

Pay: From $18.50 per hour

Expected hours: 32 - 44 per week

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Weekends as needed

Application question(s):

- Have you worked for Answer 365 in the past?
- Are you available full time? (includes weekends, holiday's)
- Are you fluent in English & French speaking, reading and writing?

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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