Sales Trainer

**Join Teleperformance - Where Excellence Meets Opportunity** Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. **Why Choose Teleperformance?** We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. **Become Part of an Exceptional Team** Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. **Advertised as 'Sales Trainer,' but the official role title is "Trainer I"** About Us TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce. Our Work Culture At TP, we remain true to our core values of integrity, respect, professionalism, innovation and At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment. - Autonomous - We encourage and trust your decision-making skills - Progressive work environment - If you have skills to prove we have all ladders for you to grow - Flexible - We believe in results - Innovative - All ideas matter - Inclusive - Everyone is Included and everyone wins About the Job **Responsibilities**: - Training Development: Collaborate with the Training Manager and Managers to plan, develop, and deliver product training programs based on needs analysis, including new product launches, features, etc. - New Hire Sales & Product Training: Ensure sales and product training are clearly defined, and delivered for newly onboarded hires. - Best Practices Integration: Incorporate internal and external best practices into product training to drive improved sales performance and profitability. - Training Delivery & Support: Act as an expert trainer, delivering 80% of your time on training and 20% on support, helping all project roles implement digital ads offerings in a way that increases profitability and customer satisfaction. - Tracking & Reporting: Track and measure training results in collaboration with the Sales Analyst, and present these results to Operations Managers and Clients. - Call Shadowing: Complete at least one call shadow per week. - Progressive Training’s: Deliver 2 progressive training sessions per week, plus 1 Microlearning session. - Onboarding: Lead onboarding for new hire classes. - Training Updates: Present training updates and insights at the weekly Market WBR (Weekly Business Review). - Quarterly Needs Analysis: Conduct a training needs analysis quarterly to ensure continuous learning and development. Preferred Qualifications - BA/BS degree or equivalent practical experience. - Min. 1 year of training experience in a sales driven environment (inbound or outbound) - Extensive knowledge of Sales and Digital Ads product offerings - Strong interest in delivering training in a classroom and remote setting - Ability to speak and write English fluently and idiomatically - Public speaking skills - Desirable experience working in a structured sales environment - Desirable an experienced trainer - Desirable project management skills. Annual Base Salary of CAD $51,000 with earning potential up to 5%. Benefits & Perks - Established career path supported by self assessments, virtual training, guided curriculum that allow for vertical and horizontal growth through our multiple lines of business. - Robust career path with a full development plan opportunity to grow in the organization. - Continuous learning through progressive training that is specific to your tenure and skills. - Competitive salary with incentive programs - Positive and supportive environment. - Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs. Schedule - Fixed schedule Monday to Friday 9am to 6pm. Location - Work setup: Predominantly on-site **Be One of Our People**: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when emp