Clinic Manager

Clinical Sleep Solutions is part of Canada’s largest independently owned obstructive sleep apnea treatment group, that delivers a patient-centric health care experience through our clinic operations across Vancouver. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone who allows us the privilege of participating in their health care. Built on a model of continuing care, we believe that if we do right by a patient we will create a lifetime relationship. If you aspire to change the lives of those we serve, then we may have a wonderful opportunity for you.

If you aspire to change the lives of those we serve, then we may have a wonderful opportunity for you in the role of **Clinic Manager. **This role requires travel (approximately 25%) to our clinics within your territory.

Reporting to the Regional Manager, the Clinic Manager will be accountable for the fiscally efficient operation of a group of clinics by ensuring the team of Clinicians and administration have the skills and knowledge and support to provide the highest quality of patient service delivery.

**Accountabilities**
- Plan, organize and direct daily clinic activities to achieve operating metrics for all clinic operations in a financially efficient manner.
- Ensure that the Clinicians and Administrative staff actively support a patient focused model of continuing care by encouraging participation in our REST Program.
- Lead by example and act as a coach to motivate your team to take accountability for results by sharing knowledge, experience and responsibility in a drive for the highest standards of professionalism, sales and service excellence.
- Responsible for ensuring your team has the skills and knowledge and support to provide the full range of patient services.
- Monitor revenue and expenditures for alignment to budget and forecast.
- Achieve a consistent high degree of quality, safe and efficient sleep apnea services in accordance with operating procedures.
- Strong change management skills and ability to adopt technology and reporting platform changes to support operational and general management improvements.
- Display leadership that delivers a high degree of employee engagement, a strong safety culture and ethical behavior.
- Ensure daily and periodic management controls are in place and are effective.
- Actively participate in the performance management review process.
- Proactively address issues that could negatively impact clinic operations.
- Manage the clinic's budget, billing system, and inventory.
- Order inventory and supplies for the clinic.
- Oversee patient billing/insurance reimbursement procedures for all clinic services.

**Qualifications**
- Knowledge of clinic operations with at least three years of clinic management or supervisory experience.
- Bachelor's degree in business, healthcare administration, office management, or a combination of education and equivalent experience.
- Experience in respiratory therapy is an asset.
- Experience in managing a healthcare facility or clinic is an asset.
- Ability to supervise and motivate the team to perform their duties efficiently with a focus on exceptional patient care.
- Proficiency in managing budgets, billing, and working with insurers.
- Competency with CRM systems.
- Exceptional interpersonal, organizational and communication skills to ensure that quality services are provided.
- Ability to create a positive work environment.
- Ability to identify and solve problems.
- Valid Driver’s License

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Application question(s):

- What are your salary expectations for this position?
- We require our team members to be fully vaccinated against the Covid-19 virus. Are you able to provide proof of vaccine?

**Experience**:

- Leadership: 3 years (required)

Willingness to travel:

- 25% (preferred)