Junior Solutions Specialist

**Opportunity**

**About Method**

Method is on a mission to transform how small businesses operate by giving them real control over their customer workflows. Our flagship product, Method CRM is purpose-built for small businesses that have outgrown spreadsheets and generic tools. With deep QuickBooks integration and a powerful no-code customization engine, Method enables users to design workflows that truly fit their unique needs. As a scaling growth company, we’re now taking that mission further, leveraging AI to develop intelligent agents that assist users in rapidly building and customizing no-code apps. This innovation is at the heart of our next chapter, and we’re looking for people who are excited to build the future of work

**The Role**

As a Junior Solutions Specialist, you will be part of a driven and supportive team that’s always striving to provide the highest level of customer service, while also utilizing Method’s platform to create customized solutions for our customer’s needs.
- Gather and document business requirements to better understand a customer’s business and scope of work.
- Translate business requirements into designs, data models and technical requirements.
- Scope, design, develop, test and refine customized Method CRM solutions.
- Monitor and manage a project’s hour allocations, scope, and schedule to ensure they are delivered on-time and on-budget.
- Be a trusted advisor to the customer, understanding the customer’s end-to-end business processes and areas for future growth.
- Provide consistent feedback to the entire team on enhancements we can make to product development.

**What You Bring**
- Post-secondary education in the following areas preferred: Business Technology Management, Computer Science, Computer Engineering, Software Engineering or equivalent training/experience.
- Experience in CRM and SQL is preferred.
- Excellent organizational, presentation and communication skills with an engaging phone presence.
- Ability to meet tight deadlines.
- Must have a strong technical aptitude and ability to learn new software quickly.
- Strong problem solving and critical thinking skills. You must be passionate about your ability to always find solutions to customers’ needs.
- Must be self-motivated, goal drive and possess the ability to multitask and prioritize
- Must have an entrepreneurial spirit, strong ethics and integrity along with the desire to exceed every expectation.
- A team player with a positive attitude and a willingness to contribute to the overall team’s success in a fast paced environment.
- Bonus points if you are fluent in French or Spanish.

**What We Offer**
- **Flexible hybrid work model** - designed to support work-life balance while maintaining strong team collaboration; employees work from our downtown Toronto office 2-3 days per week
- **Collaborative and social team culture** - work in a supportive environment with regular team events and company-wide celebrations that keep things fun and connected
- **Growth-stage company experience** - working at a scaling growth company like Method gives you deep insight into how a software company operates. You'll be involved in a wide range of discussions and initiatives, gaining experience that's hard to find in more siloed environments.
- **Training** - You will receive initial and ongoing training on Method’s products, policies and procedures as well as a quarterly professional development budget.
- **Great downtown location** - Method is located right in the heart of Toronto’s young and vibrant ‘King West’ technology hub at the corner of Adelaide and Spadina Ave.
- **Comprehensive health benefits** - inclusive of healthcare, vision, and dental coverage to support your overall well-being
- **Weekly lunch credit** - enjoy a meal on us every week as a small way to say thanks.

**What to Expect in Your First 90 Days**:

- Onboard and acclimate with the Professional Services team.
- Understand Method’s values and how our teams collaborate to drive results.
- Learn and become an expert of our internal communication tools, norms, and practices.
- Obtain your Quickbooks Online ProAdvisor Certification.
- Complete Method’s Bootcamp.
- Successfully complete all of the case studies on Method’s Platform.
- Shadow other Methoder’s from the Professional Services team as they perform paid customizations.
- Participate in mock calls with the team.
- Lead calls with customers on customization and champion their needs to provide the ideal platform while another Methoder shadows.
- Demonstrate strong communication skills when mapping an implementation schedule with the client.
- Know when to triage and escalate client issues.
- Participate in your first quarterly performance review.

Compensation: $57,000 - $69,000 annually. The base salary for this role is $45,000 per year. Additional variable compensation is paid out monthly post the probationary period.

Pay: $57,000.00-$69,000.00 per year

Work Location: Hybrid remote in Toro