Customer Service Representative

3 days ago

Barrie, Canada Assured Automotive Full time

**Company: Assured Automotive**

**Job Description**:
The Customer Service Representative is responsible for providing exceptional customer experience. They manage working relationships with customers and Insurance Partners while providing all components of administrative support for the Repair Facility Team.

**Key Job Responsibilities**
- Ensure consistent execution of WOW (Wow Operating Way) plan.
- Schedule appointments for vehicle repair using Daily Demand Capacity Planner, ASE schedule and proper scripting. (ASE is our repair management system)
- Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
- Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tags.
- Records all communication with customers or insurance partners during the repair process using ASE and selecting the appropriate communication type.
- Confirms car rental information and updates ASE with rental car usage information.
- Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in ASE.

**Education and/or Experience Required**
- High School Diploma
- Minimum: 1 years’ experience in a similar role.
- Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

**Required Skills/Abilities**
- Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
- Strong attention to detail with a high degree of accuracy.
- Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

**Other Requirements**
- Valid driver’s license.
- Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
- The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job._

Compensation Details

**Salary**:
$40,000 - $45,000

  • Customer Service Representative

    18 hours ago

    Barrie, Canada Tremco Incorporated Full time

    Tremco Construction Products Group brings together Tremco CPG Inc.’s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco...

  • Customer Service Representative

    1 week ago

    Barrie, Canada Vistapac Inc Full time

    Customer Service Representative Vistapac is a flexible packaging company, providing innovative packaging solutions for 30+ years throughout North America. We specialize in solution-based packaging for the ice cream novelty, food processing, beverage and pet food industries. Vistapac is recruiting for a **Full-Time Customer Service Representative **to join...

  • Customer Service Representative

    1 week ago

    Barrie, Canada Royal Graphics Full time

    Royal Graphics Ltd. is hiring customer service/estimator representatives. The goal of this role is to understand and cost customer requirements, provide estimates, generate work orders for production, and act as the conduit between our customers, Royal Sales Representatives, and in-house production related departments. If you have solid personal values, a...

  • Customer Service Representative

    1 week ago

    Barrie, Canada TWO MEN AND A TRUCK Full time

    Join the **Movers Who Care®** - Customer Service Representative Location: Barrie, ON Position Type: Part time leading to Full time At **TWO MEN AND A TRUCK**®, we’re more than just a moving company—we’re a team committed to providing exceptional customer experiences. Our Customer Service Representatives (CSRs) play a key role in making moving day...

  • Customer Service Representative

    2 hours ago

    Barrie, Ontario, Canada MacLean Engineering & Marketing Co Limited Full time

    TemporaryAnywherePosted 16 mins agoSalary Range:$54,791.63 To $59,357.60 AnnuallyTitle: Customer Service RepresentativeLocation: Sudbury, ON or North Bay, ONAbout the Position:The Customer Service Representative acts as first contact with, and liaison between, MacLean Engineering and the Customers (internal and external), in all matters related to...

  • Customer Service Representative

    2 weeks ago

    Barrie, Canada WATER DEPOT, Bryne Drive Full time

    We are looking for a customer service representative to join the team at the Water Depot at the BRYNE DR location. **Responsibilities** - Open and close store (key holder) - Develop and maintain relationships with customers. - Maintain accurate records of customer interactions. - Ability to lift**50LBS.** - Provide product services information to...

  • Customer Service Representative

    18 hours ago

    Barrie, Canada WATER DEPOT, Bryne Drive Full time

    We are looking for a customer service representative to join the team at the Water Depot at the BRYNE DR location. **Responsibilities** - Open and close store (key holder) - Develop and maintain relationships with customers. - Maintain accurate records of customer interactions. - Ability to lift**50LBS.** - Provide product services information to...

  • Customer Service Representative

    2 weeks ago

    Barrie, Canada Culligan 507ON Full time

    **Benefits**: - Dental insurance - Employee discounts - Health insurance - Opportunity for advancement **About the Role**: Join Culligan Culligan Central Ontario as a Customer Service Representative and be the friendly voice that helps our customers get the service they are looking for. Located in Barrie, we pride ourselves on exceptional service and are...

  • Customer Service Representative

    7 days ago

    Barrie, Canada Lifemark Health Group Full time

    **Job Title: Customer Service Representative** Location: Lifemark Physiotherapy Bell Farm Road 115 Bell Farm Road Barrie, Ontario Employment Status: Casual Part-Time Schedule: Monday - Thursday Rate Compensation: $16.00 - 18.00 per hour Are you passionate and dedicated to making a positive impact on people's health and wellness? Do you thrive on having the...

  • Customer Service Representative

    3 days ago

    Barrie, Canada Lifemark Health Group Full time

    **Customer Service Representative - Lifemark - Resolution Physiotherapy & IMS Clinic** Location: 11 Victoria Street- Barrie, Ontario- Employment status: Permanent Full-Time- Rate compensation: $17.00 - $19.00Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the...