IT Support Specialist

Job Posting:
**_ Snackruptors Inc. _**is a renowned leader in the cracker manufacturing industry, recognized globally for delivering exceptional quality products. Our diverse workforce reflects our commitment to creating an inclusive workplace where every individual is valued. Driven by a shared passion for excellence and innovation, we continuously enhance our cutting-edge production processes and foster a collaborative, results-driven culture.

**Job purpose**

The IT Support Specialist is responsible for providing first
- level technical support to users, managing hardware and software issues, and ensuring the smooth operation of IT systems critical to both office and production environments.

**Duties and Responsibilities**

The associate’s primary functions and responsibilities are as follows:

- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware, including desktops, laptops, printers, and mobile devices.
- Monitor and maintain computer systems, networks, and IT assets across production and office environments.
- Install, configure, and upgrade hardware and software, ensuring compatibility with manufacturing and enterprise systems.
- Monitor system performance, troubleshoot issues, and implement corrective actions to ensure high availability.
- Respond to incidents and service requests through the ticketing system, ensuring
- Timely resolution and documentation.
- Support and maintain key manufacturing systems (e.g., ERP, MES, SCADA, WMS) in collaboration with IT and Operations teams.
- Collaborate with IT support teams to resolve escalated technical issues.
- Maintain security protocols, perform regular backups, and assist in disaster recovery processes.
- Collaborate with third-party vendors and service providers for specialized support and project implementation.
- Participate in IT-related projects, system upgrades, and continuous improvement initiatives.
- Provide after-hours support for production-critical systems.
- Responsible for daily management and support for the team to achieve operational success.
- Monitor time and attendance and ensure compliance with Company Procedures.
- Approve the vacation requests.
- Carry out incident, accident and non-conformity investigations and associated reporting and action closure.
- Issue disciplinary action when needed.
- Perform other assigned duties.
- Follow Health and Safety rules and regulations.
- Must follow Good Manufacturing Practices, Food Safety, and Food Defense guidelines.
- Comply with all Company policies and procedures.

**Qualifications**
- Bachelor's degree in Information Technology, Computer Science, or related field.
- 3+years of IT support experience, preferably in a manufacturing or industrial
- Environment
- Strong experience with Windows Server (Active Directory, Group Policy, DNS, DHCP).
- Experience with Linux server administration is a plus.
- Knowledge of virtualization technologies (VMware, Hyper-V).
- Familiarity with networking fundamentals and devices (switches, routes, firewalls).
- Experience with backup solutions and disaster recovery planning.
- Basic scripting skills (PowerShell, Bash) are an advantage.
- Understanding of cloud services (AWS, Azure, or others) is a plus.
- Experience supporting Windows operating systems, Office 365, and Active Directory.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting network issues.
- Strong oral and written communication.
- Ability to work in a fast-paced environment.

**Working conditions**
- Always work indoors.
- Compliant with ventilation, cleanliness, space, lighting, and temperature.

**Physical requirements**
- Sitting involved.
- May repeat the same movement.
- Typing involved.

**What’s in it for you?**

At **Snackruptors Inc**, we truly care about our employees and are committed to their well-being and growth. Our comprehensive benefits package includes:

- Prescription/Drug Coverage
- Extended Health Coverage
- Dental Coverage
- Vision Coverage
- AD&D Insurance

Additional perks to support your work-life balance and personal development:

- Work Life Balance
- PTO to Commemorate Your Work Anniversary
- Employee Engagement Events
- Recognition Programs & Employee Awards
- Bi-Weekly Pay Structure
- Annual Safety Boot Allowance
- Free ESL Classes
- Wellness Room

And Much More

In compliance with Ontario’s Bill 190, we confirm that this posting represents a current, existing vacancy within our organization.

**_
Snackruptors Inc._**_ is an equal opportunity employer. In accordance with the _**_Accessibility for Ontarians with Disabilities Act (AODA),_**_ 2005, we are committed to providing accommodations during the recruitment, selection, and assessment processes for applicants with disabilities. If you require disability-related accommodations, please notify the Human Resources (HR) staff. All personal information is collected in accordance with the _**_Personal Informat