User Support Technician

2 weeks ago


Nepean, Canada Professional Movers Ottawa Full time

Education: Bachelor's degree
- Experience: 1 year to less than 2 years
**Work setting**:

- Willing to relocate
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Supervision**:

- 5-10 people
**Computer and technology knowledge**:

- Android
- JavaOS
- Networking software
- Networking hardware
- Internet
- Word processing software
- Programming software
- JavaScript
- MS Office
- MS Windows
- Oracle
- Spreadsheet
- Wireless networks
**Work conditions and physical capabilities**:

- Work under pressure
- Repetitive tasks
**Personal suitability**:

- Excellent oral communication
- Excellent written communication
- Judgement
- Organized
- Team player
**Health benefits**:

- Health care plan
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week


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