IT Support Technician

2 weeks ago

Nepean ON KG G, Canada BridgeCast Inc. Full time $50,000 - $57,000 per year

BridgeCast Inc. is a converged communications company providing information technology, infrastructure cabling, telephony and security services to a diverse range of clients. We are seeking a reliable and technically adept helpdesk agent with proven hands-on experience to join our growing IT support team. The successful candidate will bring practical expertise, strong troubleshooting skills, and a commitment to delivering outstanding customer service. As the first point of contact for technical support requests you will be responsible for resolving or escalating issues related to hardware, software, networking, and user access.

Key Responsibilities:

  • Serve as the first point of contact for end-users seeking technical assistance via phone, email, or ticketing system.
  • Troubleshoot and resolve common issues related to desktops, laptops, mobile devices, printers, VoIP systems, and peripherals.
  • Document all incidents, service requests, and resolutions in our ticketing system accurately and timely.
  • Perform user account management tasks, including password resets, access control, and account provisioning.
  • Support onboarding and offboarding processes by setting up workstations and configuring standard software.
  • Assist with hardware deployment, inventory tracking, and basic preventative maintenance tasks.
  • Occasional on-site client support within the National Capital region.

Required Skills & Experience:

  • 2–3 years of experience in a similar IT helpdesk or technical support role.
  • Strong troubleshooting skills with the ability to diagnose and resolve Level 1 technical issues.
  • Hands-on experience with Windows 10/11, Microsoft 365, and common desktop applications.
  • Familiarity with ticketing systems (e.g., Freshdesk or similar), and remote support tools.
  • Basic understanding of network concepts (IP addressing, DNS, DHCP, VPN).
  • Excellent written and verbal communication skills
  • Strong organizational skills and attention to detail.

Preferred Qualifications:

  • Several years of hands-on experience with Windows servers, storage, network switching and Windows OS's.

Job Type: Full-time

Pay: $50,000.00-$57,000.00 per year

Benefits:

  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Mileage reimbursement
  • On-site parking
  • Paid time off
  • Vision care

Work Location: In person

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