Members Services Representative

6 days ago

Verdun, Canada BGC Dawson Full time

**Overview**
The Member Services Representative plays a key role in ensuring positive member experiences by managing front-line reception, handling administrative and program registration tasks, supporting communications, and assisting in the smooth operation of our programs and services. You will work collaboratively with directors, coordinators and the senior management team to ensure a welcoming, organized, and efficient environment for our community.

**Responsibilities**

**Reception and Member Support**
- Greet and assist visitors, members, and families, providing clear information about programs and services.
- Provide front-line during regular program hours and special events.
- Maintain daily attendance records for all programs using our registration platform, Amilia.
- Assist in the implementation of safety and security procedures, including managing the visitors logbook.

**Program Registration and Administration**
- Oversee membership and program registrations through Amilia, ensuring accurate data entry.
- Collaborate with coordinators to digitize activities and optimize registration processes.
- Process payments made through Amilia and in-person, following organizational procedures.
- Generate and prepare RL-24 tax slips for eligible activities per Revenue Quebec standards.
- Compile and report program statistics for internal review and funder reporting.
- Manage building rental contracts and assist the Finance Director and team with invoicing and administrative tasks.

**Communications and Social Media**
- Collaborate with coordinators and the senior management team to create engaging content for social media and the BGC Dawson website.
- Develop promotional materials for events and activities.
- Ensure consistency with BGC branding in all communications, in partnership with the national BGC team.
- Capture and edit high-quality photos and videos of programs and events for promotional use on social media, websites, and newsletters.
- Assist with the development of the annual report and other key documents.

**Other Responsibilities**
- Foster a positive, inclusive, and welcoming atmosphere for all members, encouraging active participation in programs.
- Ensure timely and effective communication with team members, especially during busy periods.
- Support the Senior Management Team with occasional project-based tasks as needed.
- Maintain organized records and documentation for an efficient work environment.

**Qualifications**
- DEC in a related field.
- Experience in customer service, administration, or community-based roles, preferably in a non-profit setting.
- Excellent written and verbal communication skills in the official languages.
- Proficiency in Microsoft Office, Amilia (or similar registration platforms), and related software.
- Strong multitasking abilities, with effective time management skills.
- Excellent interpersonal skills with a passion for serving the community.
- Experience working with children, youth, families, and seniors is an asset.
- Ability to pass a criminal background check.

Only those selected for an interview will be contacted. If you require accommodation at any stage of the recruitment process, please notify us.

Pay: $35,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- Monday to Friday

**Education**:

- DCS / DEC (preferred)

Work Location: In person

Application deadline: 2024-10-25
Expected start date: 2024-11-04

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