Program Manager, Resident Care

Requisition ID: 19390
Department: Community & Social Services Dept.
Service: Long Term Care Services
Employment Type: 10 Full Time Permanent Positions and 1 Full Time Temporary Position
Work Hours: 35.00 /hours per week
Affiliation: MPE
Salary Information: $113,700.86 - $143,798.20 annually (2025 rates of pay)
Location: Various locations

Garry J Armstrong - 200 Island Lodge Road

Carleton Lodge - 55 Lodge Road

Peter D. Clark - 9 Meridian Place

Centre d’accueil Champlain - 275 Perrier City, (Bilingual)

City: Ottawa, ON
Job Category: Long term Care
Application Close: 17/10/2025

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We are committed to an equitable, strategic and inclusive hiring process and support a workforce that reflects the diverse population of Ottawa.

In addition to meeting the requirements of the position, the following are considered assets:

- Member of Indigenous, Black or other racialized community, persons with disabilities, women or other equity-deserving groups
- Experience working with diverse communities and intersecting social identities, such as race, gender identity and expression, sexual orientation, disability, class and religion facing systemic and structural barriers
- Knowledge of community demographics and their needs, systemic challenges and strengths
- Demonstrated understanding of the value of equity, diversity and inclusion in the workplace
- Ability to communicate in a language other than French or English

**JOB SUMMARY**
- The mandate of Long
- Term Care Services is to provide resident care based on the needs of individuals, as determined by medical, nursing, functional and psychosocial assessments, and on each resident’s expressed needs. The care provided in each Home includes specialized, restorative, supportive and palliative care for persons with dementia, disabilities and health problems who cannot live independently in their homes, and whose needs cannot be met in the community.
LTC services has recently gone through an organizational design change which has resulted in having a Program Manager of Resident care for every neighbourhood (or for 2 smaller neighbourhoods).
The Program Manager will be responsible for:

- coordinating care on the neighbourhood/neighbourhoods for 40 to 60 residents
- ensuring a person-centred care model: promoting respect and positive well-being, empowering residents, and improving the quality of life of residents
- planning, coordinating, developing, managing and implementing personal care activities, programs, services and initiatives consistent with departmental strategic direction and vision and in accordance with provincial long-term care legislated requirements
- managing the human resources of the Resident Care unit/neighbourhood with approximately 50 to 60 direct reports, including hiring, termination, performance management and discipline of staff as necessary.

**EDUCATION AND EXPERIENCE**
- Completion of 4 year Bachelor of Science degree in Nursing.
- Minimum of 5 years of experience in nursing administration in a long term care setting with 2 years of experience in the management of human resources and/or external contract resources, and management of operating and capital budgets, preferably in a municipal setting.

**CERTIFICATIONS AND LICENCES**
- Registered Nurse (RN) current with College of Nurses of Ontario

**KNOWLEDGE**
- General knowledge of the City of Ottawa and of corporate and departmental policies and procedures;
- Legislation, policies, regulations, guidelines and operational procedures relevant to the operational area including the Long Term Care Home Act;
- Principles, theories, standards and practices of geriatrics and long term care trends;
- Principles, policies and practices of nursing management and administration;
- Techniques, approaches and procedures appropriate to the multi-disciplinary management and delivery of care to residents with cognitive impairments and psycho-geriatric conditions;
- Infectious diseases and preventive measures;
- Community resources;
- Contract document preparation, the tendering process and supervision of field services
- Supervisory experience and motivational techniques. Working knowledge of corporate human resource policies, practices and collective agreements related to managing in a unionized environment, including hiring, dismissal, performance management and the grievance procedure;
- Financial management practices and budget processes;
- Methods used to deal with the media in a professional manner;
- Standards specific to specialty area;
- Equipment operation specific to specialty area;
- Must be familiar with applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staffing a