Service Dispatcher
1 week ago
Building Technologies Consulting Inc. (BTC Group) is a rapidly growing Building Science Engineering firm that specializes in capital asset management of existing building portfolios for Institutional, Commercial and Industrial (ICI) property owners. Our fields of expertise include, roofing, cladding, glazing and curtain wall, below-grade waterproofing, asphalt pavement systems, concrete restoration and other building envelope related systems.
Our group of experienced technical personnel provides owners with architectural design reviews and timely field reviews to assist with new construction projects. With existing building portfolio, we provide failure investigations, guide owners through timely asset maintenance and repairs and provide optimized engineering design solutions for rehabilitation projects.
BTC Group is privately owned, with offices in GTA, Hamilton, Moncton and Calgary, and head office in Ottawa. In addition, BTC Group currently manages work across Canada, and could potentially expand into other Canadian markets. BTC Group is a mid-sized firm with large sized goals and aspirations, and this enables us to provide our employees with opportunities to grow, and the support to do so.
BTC Group has an immediate opening for a **“Service Dispatcher”** to meet our growing needs in our head office in Ottawa.
In this role, you will be working with a Service Manager to assist in the handling of “leak call” service dispatches for roof and wall leaks occurring at various buildings across Canada. To succeed in this role, you will be organized and efficient in managing and tracking incoming and outgoing service calls, and completing invoicing reviews and tracking of leak call reporting.
Key Responsibilities:
- Dispatching, scheduling, reporting, and invoicing of service calls.
- Manage relationships with National Client property managers.
- Vet service contractor billings.
- Perform service call closeout and Client billing.
- File service call records.
- Track outstanding work orders until completion.
- Provide periodic summary reports to assist with portfolio management.
- Other project tasks as required by Project Managers or Management.
**Qualifications**:
- Proficiency in Microsoft Word, Excel, Outlook and database type software.
- 1-3 years of related service work/dispatcher experience is considered an asset.
- Bilingualism (English & French) is an asset
BTC provides a competitive salary and benefits package including:
- Some flexibility in work hours
- Health benefits package, including dental and prescription drugs
- Corporate RRSP plan, with contribution matching by BTC
- Paid sick leave and personal time off
- Life insurance and critical illness insurance coverage
**Job Types**: Full-time, Permanent
**Salary**: $40,000.00-$50,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- dispatching: 1 year (preferred)
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