Operational Support Centre Dispatcher

Parliamentary Protective Service - Operations Services Sector, Operational Support Center (OSC) Branch
Ottawa (Ontario)
ZZ-TRA-00 - PSG-06
$69,040 to $90,849 (Annual salary is based on a 35-hour work week)
For further information on the organization, please visit Parliamentary Protective Service

**Closing date: 8 July 2025 - 23:59, Pacific Time**

**Who can apply**: Open to Canadian citizens or permanent residents residing in the National Capital Region.

**Important messages**:
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

**Duties**:

- Monitors parliamentary security systems and displays to provide situational awareness support to front line members;
- Operates integrated security systems, which include access control, intrusion detection and closed-circuit video equipment;
- Monitors various systems for data input and integrity; retrieves, analyzes, deciphers, records and relays accurate and timely information using a computerized dispatch system, incident reporting and record management system and various other database systems;
- Operates multi-line telephone systems, radio systems, parliamentary emergency notification and alerting systems; responds to emergency and routine calls; determines the requirement for emergency assistance and transfers calls to the appropriate agencies, division, unit or individual;
- Assesses threats and risks related to calls for service and alarms; gathers critical information to initiate appropriate response; prioritizes response;
- Dispatches, monitors status, provides situational updates, and keeps track of on duty units and resources using various telecommunications devices and systems;
- Acquires necessary information to analyze and anticipate escalating or deescalating situations; provides support to resolve problems, issues and complaints; assesses and provides suitable information and actions as deemed necessary to deal with the situation;
- Ensures active offer of service to employees and the public in both official languages.

**Work environment**:
What we offer:

- Paid Training
- Health, dental, and vision care insurance plans
- Public Service Pension Plan
- 35-hour standard work week
- Minimum 4 weeks of paid vacation
- Free on-site fitness facilities
- Employee and Family Assistance Program (GreenShield+)
- Centrally located in downtown Ottawa
- Proximity to O-Train Parliament Station

**Intent of the process**:
The pool may also be used in the future to staff similar positions within the PPS and for other organizations.

**Positions to be filled**: Number to be determined

**Information you must provide**:
Your résumé.

EDUCATION:
A secondary school diploma or a combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:
E1 - Recent* and significant** experience working in a call centre which includes using various emergency tools while respecting and adhering to protocols, policies and guidelines.

E2 - Recent* and significant** experience handling inbound and outbounds calls from clients and collecting data.

DEFINITIONS:

- Recent means within the past five (5) years.

**Significant is defined as the depth and breadth of experience normally associated with having performed a broad range of complex activities related to this task, which are acquired on a full-time basis for over a given period of time.

**The following will be applied / assessed at a later date (essential for the job)**:
Bilingual - Imperative (BBC/BBC)

Information on language requirements

KNOWLEDGE:
K1 - Knowledge of the Parliamentary Protective Service.

COMPETENCIES:
C1 - Teamwork and Collaboration
C2 - Thinking Skills
C3 - Client Service Orientation
C4 - Communication
C5 - Leadership

OTHER COMPETENCIES:
C6 - Self-management
C7 - Attention to detail
C8 - Dependability
C9 - Effective Interpersonal Skills

**The following may be applied / assessed at a later date (may be needed for the job)**:
ASSETS

EDUCATION:
911 dispatcher and emergency response communicator diploma.

Degree equivalency

EXPERIENCE:
AE1 - Experience working in a security or law enforcement work environment.

AE2 - Experience working in an emergency communications centre and/or in a Public Safety Answering Point (PSAP).

AE3 - Experience as a 911 dispatcher.

AE4 - Experience working at the Parliamentary Protective Service.

AE5 - Experience using a computer aided dispatch system (CAD).

OPERATIONAL REQUIREMENTS:
Ability and willingness to:

- work in an environment or situation involving firearms;
- work shift work;
- testify in court of law if required;
- work on short notice and overtime to meet operational needs;
- be exposed to emotionally charged clients and i