Technical Support Specialist

2 weeks ago

Fredericton, Canada Xplore Inc. Full time

**Position Overview**: *
Are you a new grad from a technical program? An experienced job seeker looking for a new and exciting opportunity? Or someone with a passion for technology and experience in troubleshooting? Then join Xplore’s growing team of Technical Support Specialists in our Fredericton, NB office

Xplore offers a high energy, fast paced work environment where employee opinions and feedback are valued.

**We offer**:

- Competitive compensation package
- $3.00/hour Bilingual Premium (French/English)
- Bonus incentive opportunities up to $2,800 annually
- Excellent company benefits including health and dental
- Matched participation in group RRSP
- Strong focus on internal promotion, career path development and training
- Opportunities to work from home after six months tenure

**Key responsibilities include**:

- Providing high quality customer service within Xplore’s service level and quality guidelines
- Liaise with internal departments to investigate and escalate technical issues as appropriate including Channel Support and Network Operations
- Documenting and prioritizing trouble tickets and technical issues on customer accounts
- Maintaining extensive knowledge of technical troubleshooting for Xplore products and staying current on relative technology advancements.
- Completion of post-secondary education in a related field (or equivalent level of experience)
- Knowledge of approaches, tools and techniques for anticipating, recognizing and resolving technical issues
- Previous customer service experience is an asset
- Strong computer and troubleshooting skills with the ability to analyze and solve problems
- Solid working knowledge of the Microsoft Operating Systems; experience with MAC and/or Linux is an asset
- Strong communication skills, verbal and written, with the ability to communicate effectively with customers in technical and non-technical terms
- Self-motivated and driven with good time management and organizational skills
- Ability to follow guidelines and strong attention to detail
- Ability to prioritize and multi-task while adapting in a fast-paced work environment
- Bilingualism is an asset (French/English)

XploreJobs

**Condition of employment**:
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

**Company Overview**:
Xplore Inc. is Canada’s Fibre and 5G broadband company for rural living. Founded in Woodstock, New Brunswick, Xplore has become one of the country’s largest facilities-based telecommunications providers for residential and business customers. Xplore is committed to the relentless pursuit of an improved broadband experience for Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

  • Technical Training Specialist

    2 weeks ago

    Canada, NB, St. Fredericton Sandvik Full time

    Sandvik Mining and Rock Solutions is seeking aTechnical Training Specialist At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.Currently, we have an opening for a...

  • Technical Industrial/Electrical Specialist

    2 weeks ago

    Fredericton, Canada Fitzii Full time

    Technical Industrial/Electrical Specialist Company: Rexel AtlanticLocation: Fredericton, NBType: Full-time Rexel is a world leader within the electrical distribution market. We operate in 38 countries, conduct business through a network of 2,300 branches, and rely on the support of 30,000 employees internationally to provide electrical solutions and...

  • Technical Industrial/Electrical Specialist

    1 week ago

    Fredericton, Canada Fitzii Full time

    Technical Industrial/Electrical Specialist Company: Rexel AtlanticLocation: Fredericton, NBType: Full-time Rexel is a world leader within the electrical distribution market. We operate in 38 countries, conduct business through a network of 2,300 branches, and rely on the support of 30,000 employees internationally to provide electrical solutions and...

  • Technical Industrial/Electrical Specialist

    1 week ago

    Fredericton, Canada Fitzii Full time

    Technical Industrial/Electrical Specialist Company: Rexel Atlantic Location: Fredericton, NB Type: Full-time Rexel is a world leader within the electrical distribution market. We operate in 38 countries, conduct business through a network of 2,300 branches, and rely on the support of 30,000 employees internationally to provide electrical solutions and...

  • Technical Industrial/Electrical Specialist

    5 days ago

    Fredericton, Canada Rexel Atlantic Full time

    Rexel is a world leader within the electrical distribution market. We operate in 38 countries, conduct business through a network of 2,300 branches, and rely on the support of 30,000 employees internationally to provide electrical solutions and equipment within the industrial, residential, and commercial sectors.  Throughout the world, Rexel is...

  • Product Support Specialist

    1 week ago

    Fredericton, Canada Jobber Full time

    Does your definition of success mean empowering others? Then you should consider joining Jobber! We’re looking for a Product Support Specialist to be part of our Customer Success department. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to...

  • Product Support Specialist

    5 days ago

    Fredericton, Canada Jobber Full time

    Does your definition of success mean empowering others? Then you should consider joining Jobber! We’re looking for a Product Support Specialist to be part of our Customer Success department. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to...

  • Product Support Specialist

    2 weeks ago

    Fredericton, New Brunswick, Canada Jobber Full time $50,000 - $67,600

    Does your definition of success mean empowering others?Then you should consider joining Jobber We're looking for a Product Support Specialist to be part of our Customer Success department.Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to...

  • Product Support Specialist

    2 weeks ago

    Fredericton, New Brunswick, Canada JOBBER Full time

    Does your definition of success mean empowering others?Then you should consider joining Jobber We're looking for a Product Support Specialist to be part of our Customer Success department.Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to...

  • Navigation Support Specialist

    1 week ago

    Fredericton, New Brunswick, Canada York Care Centre Full time

    Company OverviewThe Nursing Home Without Walls (NHWW) program empowers older adults and their caregivers in New Brunswick to age in their own homes. Created in 2019 by Dr. Suzanne Dupuis-Blanchard from the Université de Moncton, in collaboration with Social Development and Healthcare Excellence Canada, NHWW focuses on facilitating healthy aging at home. The...