Agent, Customer Services

2 weeks ago

Montréal, Canada American Airlines Full time

Location: Pierre Elliot Trudeau Intl Apt (YUL-TRMU)
Additional Locations: None
Requisition ID: 56783

**Intro**:
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board

**What you'll do**:

- In charge of security screening and passenger service procedures at check-in and in the gate area. Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.
- Provides assistance to passengers as requested or required.
- Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures.
- Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules. Able to lift and carry bags and boxes weighing up to 70 lbs. Ability to stand for prolonged periods of time.

**All you'll need for success**:

- Ability to work a variety of shifts, according to operational needs.
- Willing to work weekends and shifts.
- Excellent customer service, communication, and organizational skills.
- Excellent personal grooming established by company standards.
- Proactive team player.
- Must have the ability to work under pressure.
- High school diploma.

**What you'll get**:
Feel free to take advantage of all that American Airlines has to offer:

- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself - that’s why our wellness programs provide you with all the right tools, resources and support you need.
- RRSP Program: Team Members are eligible to join the Company RRSP program after 12 months (FT) and 24 months (PT).
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.
- Pay starts at 18.75 CAD per hour with scheduled annual increases.

**Feel Free to be yourself at American**:
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 56783

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